Tara Vunak
West Mifflin,PA
Summary
Experienced professional focused on meeting or exceeding objectives seeking Administrator position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
17
17
years of professional experience
Work History
Server
Dive Bar And Grille
Pittsburgh, PA
03.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Administrative/Operations Assistant
Platinum Cleaning
Pittsburgh, PA
11.2018 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Managed payroll data entry and processing for 48 employees to comply with predetermined company guidelines.
- Collaborated with human resources personnel to accurately and efficiently track leave time.
- Led payroll production for 2 locations.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 20 new employees.
Senior Loan Administrator
Dollar Bank, FSB
Pittsburgh, PA
05.2010 - 06.2018
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Compiled closing packages for drafting and presentation accuracy.
- Worked flexible hours; night, weekend, and holiday shifts.
Customer Service Supervisor
Dollar Bank, FSB
Pleasant Hills, PA
06.2006 - 05.2010
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Resolved account issues to build rapport and relationships with clients.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Protected company assets with strategic risk management approaches.
- Recommended loan approvals and denials based on customer loan application reviews.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Developed prospects for new loans though weekly cold calling.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
Education
Some College (No Degree) - Criminal Justice
Erie Community College
Buffalo, NYHigh School Diploma -
Orchard Park High School
Orchard Park, NY06.2003
Skills
- Transactions and Cash Handling
- Verbal and Written Communication
- Recordkeeping and File Management
- Multi-Line Phone Systems
- Employee Supervision
- New Hire Onboarding
- Payroll Preparation
- Reconciling Accounts
Timeline
Server
Dive Bar And Grille
03.2021 - Current
Administrative/Operations Assistant
Platinum Cleaning
11.2018 - Current
Senior Loan Administrator
Dollar Bank, FSB
05.2010 - 06.2018
Customer Service Supervisor
Dollar Bank, FSB
06.2006 - 05.2010
Some College (No Degree) - Criminal Justice
Erie Community College
High School Diploma -
Orchard Park High School
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