Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tara Washington

Salt Lake City,UT

Summary

Personable and dedicated Customer Service Representative with extensive experience in DME industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Reliable employee seeking customer service position. Offering excellent communication and good judgment.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Corporate Information Technology

Securitynational Mortgage
Salt Lake City, UT
10.2020 - Current
  • Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
  • Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
  • Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals.
  • Performed regular audits and tests of infrastructure and applications.
  • Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
  • Cultivated highly-regarded technology services organization that sustained culture of respect, collective pride and individual and group professional development.
  • Prioritized framework to evaluate technology and regulate communication with business stakeholders.
  • Documented and analyzed processes and procedures and adhered to regulatory guidance.
  • Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
  • Supported implementation of warehouse management system software applications to enable centralized management of tasks.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Coordinated Type projects, defined scope and managed milestones.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
  • Oversaw development and implementation of improvements to support and network operations.

Customer Service Representative

Medway Medical
Salt Lake City, UT
10.2019 - 10.2020
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer adjustments to maintain financial accounts.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recommended products to customers, thoroughly explaining details.
  • Updated account information to maintain customer records.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and provided backup support for organizational leadership.

Customer Service Representative

One Health Direct
Salt Lake City, UT
04.2013 - 05.2019
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Trained 20-30 new employees each quarter in procedures and policies in order to maximize team performance
  • Addressed customer service inquiries quickly and accurately
  • Answered 25+ inbound calls per day and directed to designated individuals or departments
  • Upheld privacy and security requirements established by HIPPA regulatory agencies

Education

Dental Assistant - Dental Assistant

Eagle Gate College
Salt Lake City, UT

Some College (No Degree) - Medical Billing And Coding

Career Step
Salt Lake City, UT

Skills

Call center experienceundefined

Timeline

Corporate Information Technology

Securitynational Mortgage
10.2020 - Current

Customer Service Representative

Medway Medical
10.2019 - 10.2020

Customer Service Representative

One Health Direct
04.2013 - 05.2019

Dental Assistant - Dental Assistant

Eagle Gate College

Some College (No Degree) - Medical Billing And Coding

Career Step
Tara Washington