Tara Washington
Rotonda West,FL
Summary
Dynamic professional with extensive experience at Security National Mortgage Company, excelling in office management and customer service. Proven ability to enhance customer satisfaction through effective conflict resolution and user account management. Recognized for implementing strategies that improved operational efficiency and fostered positive relationships with clients and team members.
Overview
11
11
years of professional experience
Work History
Receptionist Administrator
Security National Mortgage Comp
Salt Lake City, Utah
10.2020 - 01.2024
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained accurate records of customer interactions and resolutions.
- Performed maintenance tasks such as software patches and upgrades.
- Troubleshot user issues related to account access or system configuration.
- Created and modified groups to manage users within the system.
- Provided accurate information regarding company services, procedures, and policies.
- Greeted callers and identified their needs quickly and accurately.
Customer Service Representative
Adapt Health
Salt Lake City, UT
10.2019 - 10.2020
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
Manager
One Health Direct
Salt Lake City, Utah
01.2013 - 10.2019
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with regulatory requirements and industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Denistry
Eagle Gate College
Salt Lake City, UT06-2019
Skills
- Office management
- Customer interaction
- User account management
- Meeting coordination
- Customer service
- Conflict resolution
- Time management
Timeline
Receptionist Administrator
Security National Mortgage Comp
10.2020 - 01.2024
Customer Service Representative
Adapt Health
10.2019 - 10.2020
Manager
One Health Direct
01.2013 - 10.2019
Denistry
Eagle Gate College
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