Tara Waters
Dunwoody,GA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
Collection Specialist
Hayt Hayt and Landau
10.2024 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls to lawyers for POA's.
- Used skip tracing and other techniques to locate debtors.
- Followed all company policies and procedures to deliver quality work.
- Served as a reliable resource for colleagues and clients alike, providing helpful information and guidance on complex garnishment matters.
- Kept case data and contact information up to date to expedite proceedings.
Night Auditor
Element Alanta Perimeter Center
10.2024 - Current
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Assisted in inventory management and supply ordering for front desk, ensuring preparedness and operational efficiency.
- Provided guests with information about local attractions and services, enhancing their stay experience.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Handled emergency situations calmly and effectively, ensuring guest safety and minimizing disruptions.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Senior Leasing Consultant
GSC Management
03.2019 - 06.2024
- Handled administrative work to smooth new resident move-in processes
- Worked with leasing agents to market vacancies and keep occupancy rates high
- Organized events to engage residents and build strong sense of community
- Inspected properties and coordinated smooth turn-overs to prepare for new residents
- Adhered to fair housing standards to avoid legal issues and prevent discriminatory practices
- Planned marketing and outreach strategies to consistently bring in new leasing prospects
Night Auditor
Residence Inn
12.2018 - 03.2019
- Monitored room availability and booking policies and procedures
- Processed uncancelled reservations of no-shows and prepared financial reports for managerial review
- Kept accurate accounting of cash, credit transactions and check payments
- Addressed customer complaints and offered solutions
- Arranged products and promotional displays around front desks
- Oversaw concierge services to help guests enjoy amenities
- Posted food, liquor and pay-per-view service charges to rooms
- Kept records of reservation times, room availability and guest accounts
- Received and held packages and mail for guests
Leasing Manager
Prominent Realty Group
06.2017 - 08.2018
- Orchestrated inspections, walk-throughs and other property management and transfer process requirements
- Worked with leasing agents to market vacancies and keep occupancy rates high
- Lead tours to highlight property features and closed new leases consistently
- Delivered outstanding service to consistently maintain positive resident relations
- Conducted phone, online and in-person sales activities with prospective residents and renewals
- Conducted informative and specialized tours, resulting in new leases
- Assisted maintenance with turnkey
Finance Assistant
Rick Hendrick Toyota
01.2014 - 06.2017
- Reviewed and analyzed past due accounts to send notification letters and statements to clients to request payment
- Posted vendor payments into automated accounting system to avoid duplicate payments
- Processed daily invoices and payments to keep accounting records current
- Calculated amounts due, interest charges and balances
- Maintained efficient office operations by offering skilled clerical support to senior team members
- Transferred information from separate journals to general ledger
Leasing Agent
Stonemark Management
07.2008 - 10.2013
- Performed background and credit checks to qualify prospective renters
- Followed up on leads for potential renters
- Completed lease applications and filed paperwork
- Kept residents informed of changes to rental agreements and upcoming property maintenance
- Handled administrative work to smooth new resident move-in processes
- Orchestrated inspections, walk-throughs and other property management and transfer process requirements
- Conducted Numerous showings per week to convert prospects into qualified residents
Education
Skills
- Debt recovery expertise
- Strong negotiation skills
- Goal oriented
- Data entry proficiency
- Debt collection
- Document review
- Confidentiality handling
- Garnishment processing
- Wages and deduction calculation
- Customer service
- Customer relations
- Professional telephone demeanor
Timeline
Collection Specialist
Hayt Hayt and Landau
10.2024 - Current
Night Auditor
Element Alanta Perimeter Center
10.2024 - Current
Senior Leasing Consultant
GSC Management
03.2019 - 06.2024
Night Auditor
Residence Inn
12.2018 - 03.2019
Leasing Manager
Prominent Realty Group
06.2017 - 08.2018
Finance Assistant
Rick Hendrick Toyota
01.2014 - 06.2017
Leasing Agent
Stonemark Management
07.2008 - 10.2013
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