Tara Wiggins
Bogalusa,LA
Summary
Dynamic leader with a proven track record at Maid To Heaven, enhancing customer satisfaction and streamlining operations. Expert in customer relations and inventory control, I excel in building relationships and optimizing team efficiency. Achieved significant improvements in service quality and operational processes, demonstrating exceptional problem-solving and staff development skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Owner/Operator
Maid To Perfection Cleaning Services
01.2016 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Manager of Operations
Maid To Heaven
04.2011 - 02.2015
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Access Control Specialist
Vinson Guard Agency In Tempel Inland Mill
01.1999 - 08.2003
- Generated comprehensive reports detailing analysis of facility vulnerabilities, recommending strategic improvements for bolstering overall security posture.
- Performed troubleshooting tasks on faulty hardware components related to door locking mechanisms or card reader devices, minimizing downtime due to technical issues.
- Streamlined access management processes with the implementation of a centralized database for managing personnel clearances and facility access.
- Implemented regular system updates and software patches to maintain compatibility with evolving technological standards in the access control industry.
- Improved employee safety by conducting thorough risk assessments and developing appropriate access control measures.
- Optimized visitor management protocols to maintain order while ensuring efficient guest processing times.
- Prepared and maintained records and documentation pertaining to incidents.
- Issued access cards to authorized personnel to monitor access points.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Education
GED -
Home Study
Bogalusa, LA05.2000
Skills
- Customer Relations
- Customer Service
- Delegating Work
- Relationship Building
- Scheduling
- Staff training/development
- Inventory Control
- Schedule Management
- Employee Scheduling
- Desktops, Laptops, and Mobile Devices
Timeline
Owner/Operator
Maid To Perfection Cleaning Services
01.2016 - Current
Manager of Operations
Maid To Heaven
04.2011 - 02.2015
Access Control Specialist
Vinson Guard Agency In Tempel Inland Mill
01.1999 - 08.2003
GED -
Home Study
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