Tara Williams
Jacksonville,FL
Summary
A dedicated and adaptable professional with 22 years of experience delivering on service commitments with professionalism. Highly motivated, with a desire to take on new challenges. Demonstrated capability to lead and manage teams to support the delivery of efficient and accurate decision-making. Experience handling multiple projects and priorities, and ensuring accurate records management. Excellent interpersonal communication and collaboration skills are needed to build and maintain positive relationships with colleagues. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CLAIMS ANALYST
GEICO
03.2025 - Current
- Conduct audits to ensure regulatory compliance, including state and federal mandates.
- Review trends and data to identify the root cause of errors.
- Facilitating training and development activities for claims adjusters to build key competencies and customer service skills.
- Create reports to review with senior management.
- Conduct training to improve calibration among team members and other members of management.
CLAIMS INTERNAL & FIELD SUPERVISOR
GEICO
01.2012 - 03.2025
- Providing leadership and supervision to a team of claims adjusters and representatives to ensure the delivery of professional, effective claims resolution.
- Reviewing claim files to verify the appropriate implementation of claims policies and methods.
- Identifying key cases for review and presentation at claims committee meetings, to develop improvements to service standards and procedures.
- Facilitating training and development activities for claims adjusters to build key competencies and customer service skills
- Preparing regular claims and activity reports to submit to the data processing department for review.
- Adjusting reserves and providing recommendations to ensure that reserve activities are consistent with corporate policies.
- Assessing team performance and conducting regular professional development reviews to identify individual career targets and establish performance goals.
- Assisting senior management with the development and implementation of yearly business plans and departmental goals.
CLAIMS CALL CENTER SUPERVISOR
GEICO
01.2011 - 01.2012
- Monitored client calls to ensure proper service, and provided feedback and suggestions to claims staff on customer service and problem-solving skills.
- Ensured that all service standards and claims policies were consistently followed by call center staff.
- Managed staff recruitment, training, and development activities, and facilitated regular employee training and development sessions.
- Maintained accurate and detailed files of claims, including records of settled claims, and a live inventory of claims requiring further analysis.
- Served as a key contact for staff on establishing claims, benefits, and total awards guidelines.
LITIGATION CLAIMS EXAMINER
GEICO
01.2009 - 01.2011
- Investigated and assessed claims, applying technical knowledge and customer service skills to ensure equitable and efficient decision-making on outstanding claims, contributing to a reduced loss ratio on managed files.
- Resolved complex, severe exposure claims, using client-oriented file handling to establish and implement settlements within the designated authority level.
- I examined claims flagged by insurance adjusters and assessed claims documentation to determine whether to authorize payments.
- Verified and analyzed information in claims files to ensure that claims are valid, and that settlements are within established guidelines.
- Worked with legal counsel on claims requiring litigation to provide appropriate and relevant information for legal proceedings.
- Interviewed claimants, healthcare professionals, and employers to obtain further information pertaining to client claims.
- Maintained accurate claims documentation to ensure the validity of all claims decisions.
- Conducted detailed bill reviews to implement sound litigation management and expense control on complex claims.
- Mediated injury settlements and negotiated global settlement conferences to ensure the appropriate disposition of files within organizational policies.
CLAIMS ADJUSTER
GEICO
01.2003 - 01.2009
- Investigated and settled claims, applying sound technical knowledge and client management skills to deliver speedy and appropriate decisions on all client claims.
- Ensured that claims records, documentation, and payments were effectively captured in the records management system to ensure that all procedures were adhered to in claims processing and disposition.
- Evaluated information obtained from claimants, health professionals, and employers to establish the validity of client claims and make appropriate decisions on managed files.
Education
Bachelor Degree - Business Administration Healthcare Administration
Polk State College
01.2022
Associates Degree - Liberal Arts
Polk State College
01.2014
Skills
- Microsoft Office (Excel, Outlook, Word, Power Point, Access, One Note, Aspect)
- Data analysis
- Policy review
- Report generation
- Regulatory compliance
- Customer service
- Team leadership
- Employee training
- Critical thinking
- Attention to detail
Certification
- Real Estate Sales Associate #SL3607444
- Resident All Lines Adjuster License (6-20), State of Florida
- SixSigma Yellow Belt Certified
Timeline
CLAIMS ANALYST
GEICO
03.2025 - Current
CLAIMS INTERNAL & FIELD SUPERVISOR
GEICO
01.2012 - 03.2025
CLAIMS CALL CENTER SUPERVISOR
GEICO
01.2011 - 01.2012
LITIGATION CLAIMS EXAMINER
GEICO
01.2009 - 01.2011
CLAIMS ADJUSTER
GEICO
01.2003 - 01.2009
Bachelor Degree - Business Administration Healthcare Administration
Polk State College
Associates Degree - Liberal Arts
Polk State College
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