TARA WILSON
Customer Service Representative
Opelousas,LA
Summary
- Results-driven Field Supervisor versed in site management and performance optimization. Highly effective at operating with minimal input and accomplishing project objectives according to budget and timeline requirements.
- Resourceful Site Supervisor tenacious about keeping operations on-schedule and on-budget. Successful at coordinating diverse resources and satisfying tough clients according to demanding timelines.
- Dedicated manager professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
DIRECT SERVICE WORKER ACTIVE
PERSONAL CARE SERVICES
OPELOUSAS , LA.
2017.02 - Current
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted with daily living activities, running errands and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Developed rapport to create safe and trusting environment for care.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Provided safe mobility support to help patients move around personal and public spaces.
- Conferred with supervisor to discuss patient condition and medical care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored progress and documented patient health status changes to keep care team updated.
FIELD SUPERVISOR
PERSONAL CARE SERVICES
OPELOUSAS , LA.
2021.03 - 2022.10
- Trained workers in proper methods, equipment orientation, and safety procedures.
- Met with clients frequently to resolve any issues in reference to CPOC and builded trustworthy relationships.
- The insurance of keeping teams on task to complete clients' ADLs and IADLs.
- Evaluated DSW performance and progress, also made proactive adjustments.
Mental Health Technician
Compass Behavioral Center Of Crowley
CROWLEY , LA.
2020.08 - 2021.03
- Attended therapeutic educational group meetings and supported patients with guidance from RN.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Monitored and recorded vital signs; monitored clients' behaviors frequently.
- Treated clients and families with respect and dignity.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Counseled and mentored clients on substance use and life choices.
- Charted on each patient daily.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
Mental Health Technician
Compass Behavioral Center Of Opelousas
Opelousas , LA.
2019.03 - 2020.08
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Counseled and mentored clients on substance use and life choices.
- Monitored and recorded vital signs, monitored clients'behaviors on a frequent basis
Certified Nursing Assistant
Senior Village Nursing & Rehab Center
Opelousas , LA
2010.12 - 2015.02
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Education
GED -
Opelousas Senior High School
Opelousas, LA 1996.01 - 1997.05
Certified Nursing Assistant Certificate - Nursing Assistance
South Louisiana Community College
Opelousas, LA 1998.05 - 1998.08
BUSINESS ADMINISTRATION
EVEREST UNIVERSITY
Orlando, FL 2015.02 - 2017.05
Skills
Willing to go the extra mile for a smile
undefinedTimeline
FIELD SUPERVISOR
PERSONAL CARE SERVICES
2021.03 - 2022.10
Mental Health Technician
Compass Behavioral Center Of Crowley
2020.08 - 2021.03
Mental Health Technician
Compass Behavioral Center Of Opelousas
2019.03 - 2020.08
DIRECT SERVICE WORKER ACTIVE
PERSONAL CARE SERVICES
2017.02 - Current
BUSINESS ADMINISTRATION
EVEREST UNIVERSITY
2015.02 - 2017.05
Certified Nursing Assistant
Senior Village Nursing & Rehab Center
2010.12 - 2015.02
Certified Nursing Assistant Certificate - Nursing Assistance
South Louisiana Community College
1998.05 - 1998.08
GED -
Opelousas Senior High School
1996.01 - 1997.05
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