Tara Wilson
Las Vegas,NV
Summary
Skilled Logistics professional offering advanced knowledge of supply chain regulations and standards. Sources material, organizes supplies and maintains optimal inventory levels. Strong mathematical and computer skills. Results-oriented Supply Manager well-versed in inventory management, equipment accountability and supply distribution. Knowledgeable about forecasting requirements and administering budgets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
MTM Transportation
2023.06 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for services, and company information.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high standards of customer service by building relationships with clients.
Central Supply Supervisor
Horizon Specialty Hospital Of Henderson
2017.09 - 2023.05
- Purchased, organized and distributed supplies for maintenance activities and personnel use.
- Analyzed inventory to determine serviceable, unserviceable and salvageable materials and compared items against back stock records to distribute to designated locations.
- Handled maintenance reports for orders requested and completed.
- Supervised and managed employees during sorting, packaging and return procedures.
- Managed and maintained accountability for equipment valued at more than $50,000
- Evaluated back stock and returned extra, sealed and salvageable goods to designated locations
- Determined appropriate budget levels and administered expenditures
- Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Handled day-to-day shipping and receiving overseeing more than 300 packages per day.
- Managed accurate files and implemented new organizational systems to improve traceability
- Coached, managed, tasked and assessed employees on company practices and processes
- Forecasted requirements and set reorder points to maintain optimal levels
- Supervised and managed employees during sorting, packaging and return procedures
- Handled maintenance reports for orders requested and completed
- Analyzed inventory to determine serviceable, unserviceable and salvageable materials and compared items against back stock records to distribute to designated locations
- Purchased, organized and distributed supplies for maintenance activities and personnel use
Receptionist/ Medical Billing and Coding
Horizon Specialty Hospital Of Las Vegas
2017.03 - 2017.09
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new employees and securing paperwork completion.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
District Manager/Office Administrator/Maintenance Supervisor
Bodyheat Tanning
2009.04 - 2017.03
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supervised 100 employees and scheduled shifts.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Negotiated contracts with vendors for cost-effective materials procurement.
- Answer multiple phone lines and manage office paperwork
- Achieve and maintain all sales quotes set by company. Mentor and Coach staff to achieve and maintain sales goals.
- Creates competitive, exciting teamwork environment for employees.
- Maintain functional operation of all salon equipment and ensure that all repairs are completed as soon as practical after becoming aware of problem.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in position to understand service requirements.
- Maintains equipment cleanliness, repairs and bulb changes daily.
- Light lifting and manual labor is required. Bending, stretching and lifting all required daily.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Participate in planning and conducting of monthly staff meetings Maintains stability and reputation of store by complying with legal requirements.
- Contributes to team effort by accomplishing related results as needed.
- Held meetings with director to identify techniques to overcome sales obstacles
- Introduced cost-saving initiatives to reduce losses and increase profit margin
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Retail Sales/Assistant Manager of Operations
Rue 21 Store
2008.01 - 2016.06
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Trained employees monitored performance and conducted periodic reviews focused on continuous improvement.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Stayed up to date with industry trends and best practices to improve skills and organizational operations.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Education
Associate in Business Administration & Management - Principles of Financial Accounting
University of Phoenix
Tempe, AZ01.2018
High School Diploma -
Chaparral High School
Las Vegas, NV05.2004
Skills
- Quality Production
- Customer Experience
- Industry Best Practices
- Payment Collection
- Safety Protocols
- Time Management
- Business Correspondence
- Reading Comprehension
- Training Procedures
- Strategic Planning
- Team Direction
- Weekly Payroll
- Safety Awareness
- Daily Logs
- Accurate Reporting
- Supplier Relationships
- Inventory Records
- Office Operations
- Client Satisfaction
- Sales Forecasts
- Inventory Supplies
- Maintenance Functions
- Administrative Support
- Critical Thinking
- Reporting Abilities
- Customer Relationship Management
- Coverage and Authorizations
Timeline
Customer Service Representative
MTM Transportation
2023.06 - Current
Central Supply Supervisor
Horizon Specialty Hospital Of Henderson
2017.09 - 2023.05
Receptionist/ Medical Billing and Coding
Horizon Specialty Hospital Of Las Vegas
2017.03 - 2017.09
District Manager/Office Administrator/Maintenance Supervisor
Bodyheat Tanning
2009.04 - 2017.03
Retail Sales/Assistant Manager of Operations
Rue 21 Store
2008.01 - 2016.06
Associate in Business Administration & Management - Principles of Financial Accounting
University of Phoenix
High School Diploma -
Chaparral High School
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