Compassionate Case Manager experienced in Type environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Knowledgeable Case Manager experienced in coordinating care for Type individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Case Manager
Age Well Senior Services
12.2022 - Current
Developed and implemented comprehensive case management plans to address client needs and goals.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Monitored clients' progress and tracked client services to provide crisis interventions.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Partnered with local organizations to expand access to social and community services.
Assessed community needs and identified resources for social and community service programs.
Case Manager - Advocacy Training Specialist
Get Safe
Tustin , CA
02.2019 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked flexible hours across night, weekend and holiday shifts.
Demonstrated respect, friendliness and willingness to help wherever needed.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Managed time efficiently in order to complete all tasks within deadlines.
Developed and maintained courteous and effective working relationships.
Passionate about learning and committed to continual improvement.
Cultivated interpersonal skills by building positive relationships with others.
Identified issues, analyzed information and provided solutions to problems.
Excellent communication skills, both verbal and written.
Organized and detail-oriented with a strong work ethic.
Behavioral Job Coach
Integrated Resourcss Institute
11.2009 - 02.2020
Provided ongoing guidance and support to clients throughout job search and onboarding process.
Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
Collaborated with local employers to identify job opportunities for clients.
Developed and maintained relationships with community resources to support job coaching.
Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
Assisted clients in building successful job search strategies.
Worked with job seekers to determine job targets based on skills and personality.
Liaised with community partners to enhance employment opportunities for individuals with disabilities.
Assisted individuals with addressing disabilities and developing career plans.
Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
Worked flexible hours across night, weekend and holiday shifts.
Identified issues, analyzed information and provided solutions to problems.
Self-motivated, with a strong sense of personal responsibility.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Organized and detail-oriented with a strong work ethic.
Skilled at working independently and collaboratively in a team environment.
Developed and maintained courteous and effective working relationships.
Passionate about learning and committed to continual improvement.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Strengthened communication skills through regular interactions with others.
Worked well in a team setting, providing support and guidance.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
Cultivated interpersonal skills by building positive relationships with others.
Behavioral Therapist
CPC Behavioral Healthcare
12.2016 - 11.2017
Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
Helped teach important social, play and basic life skills such as personal hygiene management.
Implemented behavioral intervention plans created by clinical supervisors.
Collected session data to aid in treatment planning and assessment.
Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
Developed behavior intervention plans based on principles of applied behavior analysis.
Skilled at working independently and collaboratively in a team environment.
Passionate about learning and committed to continual improvement.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Organized and detail-oriented with a strong work ethic.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Developed and maintained courteous and effective working relationships.
Demonstrated respect, friendliness and willingness to help wherever needed.
Cultivated interpersonal skills by building positive relationships with others.
Strengthened communication skills through regular interactions with others.
Identified issues, analyzed information and provided solutions to problems.
Adaptable and proficient in learning new concepts quickly and efficiently.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
Assistant FOH Manager
SensAsian Chinese Restaurant
09.2004 - 02.2009
Adhered to safe work practices, food safety regulations, and corporate guidelines.
Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Resolved guests complaints while maintaining positive customer environment.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Performed cash handling activities and secured nightly bank deposits.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Motivated staff to perform at peak efficiency and quality.
Managed staff schedules and maintained adequate coverage for all shifts.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Verified prepared food met standards for quality and quantity before serving to customers.
Implemented effective inventory control systems to reduce food spoilage and waste.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Coordinated with catering staff to deliver food services for special events and functions.
Maximized quality assurance by completing frequent line checks.
Self-motivated, with a strong sense of personal responsibility.
Proved successful working within tight deadlines and a fast-paced environment.
Worked effectively in fast-paced environments.
Organized and detail-oriented with a strong work ethic.
Skilled at working independently and collaboratively in a team environment.
Cultivated interpersonal skills by building positive relationships with others.
Worked well in a team setting, providing support and guidance.
Managed time efficiently in order to complete all tasks within deadlines.
Strengthened communication skills through regular interactions with others.
Developed and maintained courteous and effective working relationships.
Paid attention to detail while completing assignments.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Adaptable and proficient in learning new concepts quickly and efficiently.
Worked flexible hours across night, weekend and holiday shifts.
Passionate about learning and committed to continual improvement.
Proven ability to learn quickly and adapt to new situations.
Identified issues, analyzed information and provided solutions to problems.
Used critical thinking to break down problems, evaluate solutions and make decisions.