Overview
Work History
Education
Skills
Timeline
Generic

Tara Zapata

Gilbert,United States

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

HOAMCO
Gilbert, AZ
10.2024 - Current
  • Serve as the first point of contact for residents, guests, and vendors, delivering exceptional customer service in a high-traffic community clubhouse environment
  • Manage incoming calls, emails, and walk-in inquiries, providing accurate information regarding community events, amenities, and policies
  • Coordinate clubhouse reservations, schedule maintenance requests, and maintain organized records using internal systems
  • Support administrative functions including data entry, filing, and preparing communications for community members
  • Collaborate with property management and maintenance teams to ensure smooth day-to-day clubhouse operations and resident satisfaction

Guest Service Agent

Marriott
Tempe, AZ
10.2023 - 08.2024
  • Performed check-in, check-out procedures for arriving, departing guests according to established standards.
  • Answered inquiries about hotel services, facilities and local attractions.
  • Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.

Server

DC Steakhouse
Chandler, AZ
05.2021 - 01.2023
  • Provided excellent customer service to ensure satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Server/Bartender

The Arizona Grand resort
Phoenix, AZ
01.2017 - 03.2020
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Stayed informed about daily specials, new menu items, promotions.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Prepared drinks according to standard recipes.

Education

Chandler Gilbert Community College
Gilbert Az

Skills

  • Effective Planning
  • Guest Relations
  • Hospitality services
  • Hotel amenity information
  • Registration management
  • Account inquiries

Timeline

Front Desk Receptionist

HOAMCO
10.2024 - Current

Guest Service Agent

Marriott
10.2023 - 08.2024

Server

DC Steakhouse
05.2021 - 01.2023

Server/Bartender

The Arizona Grand resort
01.2017 - 03.2020

Chandler Gilbert Community College

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Tara Zapata