Tara Ziler

• Improved patient satisfaction by providing compassionate and attentive care to geriatric patients.
• Changed incontinent patients and established verbal cueing for toileting, turning and repositioning to maintain skin integrity.
• Documented bath record, bowel and bladder training, meal completion and flow sheets to support patient care plan.
• Followed patient care plan to feed, bathe, dress, take vital signs and promote other individualized care while maintaining patient comfort and dignity.
• Lifted, moved, transferred and transported patients using proper body mechanics to prevent accidents.
• Transported patients between rooms and appointments or testing locations.

Covid Medical leave (301) 689-1391

Ask for: Kim Kaisner or Lisa Rineheart

• Displayed excellent problem-solving skills when addressing complex booking situations or guest concerns, enhancing overall customer satisfaction levels.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
• Analyzed reservation trends to optimize room pricing strategies, maximizing hotel revenue.
• Participated in training programs focused on developing product knowledge and honing customer service skills for continuous personal growth within the role.

Medical Leave (301) 687-8600

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. demonstrating empathy, and resolving problems swiftly.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Move out of State to PA/ Business closed (301) 689-6370

• Worked with floor team and managers to meet wide range of customer needs.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Used POS system to enter orders, process payments and issue receipts.
• Completed daily tasks quickly without sacrificing quality or attention to detail.
• Identified and resolved discrepancies and errors in customer accounts.
• Helped customers complete purchases, locate items, and join reward programs.

Pregnancy Leave (301) 729-3419

• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Maintained visitor log for entering and leaving facility for security purposes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Maintained confidentiality of information regarding clients and company.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Scheduled office meetings and client appointments for staff teams.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Seasonal position (301) 724-0215