Tara C. Dean
Talent Management
Chicago,IL
Summary
Human Resource Management graduate with extensive customer service and management experience. Possesses strong administrative and issue resolution skills. Noted for ability to work with various personality types. Seeking to obtain an entry level position with a thriving company
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Employment Specialist
Thresholds Psychiatric Rehabilitation
Chicago, United States
09.2022 - Current
- Recognized client employment barriers and devised strategies to resolve.
- Matched clients to open positions based on skills and work requirements.
- Conducted assessments, interviews and job trials with clients to develop person-centered plans for employment and support.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Advocated for staff members, helping to identify and resolve conflicts.
- Completed human resource operational requirements by scheduling and assigning employees.
NATIONAL ADMISSION CONSULTANT
CAREER EDUCATION CORPORATION
CHICAGO, IL
03.2016 - 09.2022
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Maintained positive relationships with students, faculty, alumni and administration.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Empowered students through counseling and skill-building exercises.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Instructed individuals in career development, job search and application strategies, resume writing and interview skills.
- Identified issues that hindered student academic achievement.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Customer Service Call Center Supervisor
Walmart.com
ORLANDO, FL
10.2015 - 01.2016
- Read, analyzed and interpreted complex procedures and regulations while drafting general correspondence to facilitate administrative processes.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Supervised 40 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Office Manager
RESORT TRADER
ORLANDO, FL
03.2014 - 09.2015
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Updated reports, managed accounts and generated reports for company database.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained computer and physical filing systems.
- Sourced vendors for special project needs and negotiated contracts.
Senior Customer Service Supervisor
Sirius XM
Orlando, FL
09.2012 - 02.2014
- Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Researched and corrected customer concerns to promote company loyalty.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Resolved account issues to build rapport and relationships with clients.
- Recruited, hired, trained and supervised staff of 10 and implemented mentoring program that offered positive employee engagement.
- Completed bi-weekly payroll for 100 employees.
Assistant Manager - HR
BEGGARS PIZZA
CHICAGO, IL
02.2010 - 07.2012
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 20 new employees.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Recruited top talent to maximize profitability.
Education
GED -
Pace Institute
Chicago, IL 08.2008 - 12.2009
Bachelor of Science - Business Administration/Business Development
Colorado Technical University
Online 07.2017 - 08.2019
MBA - Human Resource Management
Colorado Technical University
Online 01.2022 - 11.2022
Skills
Training and mentoring
Research and due diligence
Schedule Management
Team Building
Scheduling
Payroll and budgeting
Business administration
Staff Management
Inter-department collaboration
Policy and procedure modification
Workflow planning
Recruiting
Employer matching
Records documentation
Development activities
Recruitment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When I look back on my past and think how much time I wasted on nothing, how much time has been lost in futilities, errors, laziness, incapacity to live; how little I appreciated it, how many times I sinned against my heart and soul—then my heart bleeds. Life is a gift, life is happiness, every minute can be an eternity of happiness!
Fyodor Dostoevsky
Timeline
Employment Specialist
Thresholds Psychiatric Rehabilitation
09.2022 - Current
MBA - Human Resource Management
Colorado Technical University
01.2022 - 11.2022
Bachelor of Science - Business Administration/Business Development
Colorado Technical University
07.2017 - 08.2019
NATIONAL ADMISSION CONSULTANT
CAREER EDUCATION CORPORATION
03.2016 - 09.2022
Customer Service Call Center Supervisor
Walmart.com
10.2015 - 01.2016
Office Manager
RESORT TRADER
03.2014 - 09.2015
Senior Customer Service Supervisor
Sirius XM
09.2012 - 02.2014
Assistant Manager - HR
BEGGARS PIZZA
02.2010 - 07.2012
GED -
Pace Institute
08.2008 - 12.2009