Tara Dawn Hester
Glasgow ,KY
Summary
Proven track record of enhancing patient care and streamlining operations, as demonstrated at Graves Gilbert Clinic and McPeak Vision Partners with history of office management at previous jobs. Expert in patient data management systems and inventory management, as well as office management and referral specialties. I significantly improved office efficiency. Known for compassionate patient interactions and adept at maintaining HIPAA compliance, I embody a blend of critical hard and soft skills essential for healthcare and business excellence. Highly motivated and committed Registered Medical Assistant and Office Manager with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background, management and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
Work History
Patient Coordinator Specialists
McPeak Vision Partners, LLC
10.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Ensured insurance was ran correctly.
- Build healthy relationships with patients.
- Scheduling
- Proficient in computer programs.
- Kept the office cleaned, organized, and running smoothly.
Lead Certified Medical Assistant
Graves Gilbert Clinic
06.2021 - 10.2023
- Called and faxed pharmacies to submit prescriptions and refills.
- Use Excel to keep up with patient flow.
- Referral Coordinator
- Front office management
- Payroll
- Attendance
- Proficient in Microsoft apps including Microsoft Word and Excel.
- Ordered supplies and helped keep up with supplies needed.
- Enhanced team performance by mentoring junior medical assistants, sharing expertise in clinical procedures and best practices.
- Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques.
- Improved patient satisfaction by providing exceptional care and attention to their needs during medical appointments.
Patient Care Technician
DaVita
06.2020 - 07.2021
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Administered medication such as Heparin, oxygen, anesthetic, and saline as needed.
- Recorded patient's pre-dialysis weight, vitals and any new medical conditions.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics, including weight, temperature, blood pressure, pulse rate, and respiration rate.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Double checked payroll and made sure the center stayed clean
- Scheduling
Medical Assistant
Medical Center Of Bowling Green
04.2019 - 07.2020
- Implemented care and efficiency improvements to support and enhance office operations
- Maintained detailed records of test results by entering data and patient information into computer
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Oriented and trained new staff on proper procedures and policies
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Obtained client medical history, including medication information, symptoms and allergies
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
- Obtained accurate medical histories from patients, highlighting critical information
- Collected histories, vitals and current compliants via patient interviews
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
Certified Phlebotomy Technician/Office Coordinator
The Medical Center at Bowling Green
03.2016 - 07.2020
- Spoke with patient to gather information for lab records, reduce their fear or anxiety, and optimize their cooperation
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
- Organized daily work based on collection priority
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease
- Assessed need for, ordered, obtained and interpreted appropriate lab tests
- Performed lab tests and communicated results
- Contributed substantially to successful department JCAHO accreditation
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Followed physician orders when administering therapeutic phlebotomy
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
- Routinely collaborated with department managers to correct problems and improve services
- Implemented new floor assignments based on evaluation of staffing requirements
- Created and maintained computerized record management systems to record and process data and generate reports
- Promoted office efficiency
Education
High School Diploma -
Monroe County High School
Tompkinsville, KY2013
Medical Assistant - Nursing
ROSS Medical Education Center
Bowling Green, KY2017
Skills
- Infection control
- Recording data
- Inventory management
- Health education
- One-on-one instruction
- Completing insurance forms
- HIPAA compliance
- Electronic health records
- CPR/First Aid certified
- Compassionate worker
- Efficient and reliable team player
- Committed team player
- Quality control guidelines
- Medical office administration
- Payroll and attendance records
- Patient Medical Histories
- Account Management
- Customer Service
- Patient Data Management Systems
- Greeting Visitors
- Patient Check In
- Admissions and Registrations
- Data Entry
- Appointment Scheduling
- Office Administration
- Spreadsheet Management
- Reception oversight
- Customer and client relations
- Computer Proficiency
- Documentation And Reporting
Timeline
Patient Coordinator Specialists
McPeak Vision Partners, LLC
10.2023 - Current
Lead Certified Medical Assistant
Graves Gilbert Clinic
06.2021 - 10.2023
Patient Care Technician
DaVita
06.2020 - 07.2021
Medical Assistant
Medical Center Of Bowling Green
04.2019 - 07.2020
Certified Phlebotomy Technician/Office Coordinator
The Medical Center at Bowling Green
03.2016 - 07.2020
High School Diploma -
Monroe County High School
Medical Assistant - Nursing
ROSS Medical Education Center
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