Summary
Business Transformation | Strategic Competence | Process Improvement | Change Management | Communication-oriented Collaboration
- Dedicated and knowledgeable semiconductor industry professional with a history of meeting company goals.
- Excellence in interpersonal, communication and leadership skills with the ability to unify diverse groups to achieve a common goal.
- Proven record of performance demonstrated through personal initiative, innovation, tenacity and commitment.
- Collaborative leader with dedication to partnering with coworkers and executive leadership team to promote an engaged, empowering work culture.
- Capability for working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Organized and skilled candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Proficiency in using independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Global Account Manager System Integration
Micron Technology, Inc.
San Jose, CA
07.2017 - Current
- Led the design and execution of major business transformation initiatives to elevate business performance, profit optimization, and growth opportunities.
- Led growth change initiatives with Supermicro Computer to successfully conduct a business transformation leading to the CY24 growth and performance objectives of >$500M.
- Spearheaded the business integration of Supermicro Computer from Crucial to Micron Technology.
- Strengthened the company's operational model by finalizing the restructuring plan for the impacted corporate functions post Supermicro Computer integration as a direct customer to Micron.
- Collaborated with Supermicro Computer's procurement, sales, global product development, product management and engineering to strengthen partner relationships and enable footprint expansion into new global markets.
- Identified and analyzed key competitors and related product offerings to provide executive feedback.
- Oversaw international sales in EMEA and APAC.
- Managed entire book of business to maintain positive relationships and make effective financial and client-related decisions.
- Achieved and exceeded sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Facilitated business by implementing practical networking techniques.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Communicated product quality and market comparisons by creating sales presentations.
- Built relationships with customers and community to establish long-term business growth.
- Developed compelling C-level presentations to gain approval for ideas and communicate results.
- Drove sales by developing multi-million dollar contract sales.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Prepared sales presentations for clients showing success and credibility of products.
- Implemented systems and procedures to increase sales.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Provide motivation and pathway to sales team and channel team members to meet and exceed sales targets.
Senior Account Executive
Redapt, Inc.
Seattle, WA
01.2016 - 06.2017
- Worked closely with a large autonomous driving customer through successful regulatory implementation across functional teams.
- Developed a comprehensive framework and streamlined compliance initiatives to support the execution of key strategic projects to include a company migration, compliance awareness, risk mitigation, and policy implementation.
- Managed and improved product service level agreements and collaborated with the product development management and global risk management teams.
- Implemented process and systems improvements for the firm's regulatory reporting and risk operations management process & platform to manage risk, compliance, audit and external review management process.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Maintained contact information database by keeping account details updated, clear and relevant.
- Networked at events and prospected for new customers with diverse strategies.
- Set and monitored sales targets and identified potential customers.
- Collaborated with research analysts to devise strategies for lead generation and growth.
- Analyzed key competitors to respond to competitive threats.
- Analyzed data to discover trends, informing market strategies and objectives.
- Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
- Researched emerging industry trends, applications, and concepts to enhance products and services..
- Developed strategies using market research with support from cross-functional teams.
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Designed training program, increasing customer satisfaction and new account rates.
- Cold called prospects to explain partnership benefits, representing company values.
- Prepared client budgets by reviewing client billing and managing monthly invoices.
- Prepared documentation, finalized sales and maintained records.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Facilitated account acquisition team progress, setting monthly targets and goals for revenue and customer satisfaction.
- Worked in parallel with major OEM vendors in hardware, infrastructure, networking, and power to assist customers migrating from the AWS platform.
- Assisted in configuration for co-location build planning.
- Provided professional services and technical expertise to engineering, DevOps, QA, and corporate IT.
- Increased revenue by communicating payment changes and product updates to customers.
Government Program Manager, Public Sector
Oracle
Redwood City, CA
01.2013 - 01.2016
- Consulted with senior leadership teams to define business requirements and implement processes to address regulatory reporting mandates.
- Interacted with customers and clients to identify business needs and requirements.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and implemented sales strategies to increase profits.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Worked closely with commercial operational departments to schedule targeted promotional campaigns.
- Reconciled billing discrepancies with regulatory agencies and finance department.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Acted as first point of escalation and consultation for technical, procedural and process-related queries.
- Assisted Team Lead with updating technical and process documents for benefit of entire team.
- Partnered with internal stakeholders to facilitate issue resolution.
- Supported clients with business analysis, documentation, and data modeling.
National Healthcare Account Manager
Konica Minolta
Alameda, CA
05.2011 - 01.2013
- Supervised and directed various corporate and business unit projects impacting 350+ employees in EHR integration, platform migration, senior management communication, and various business issues resolution and cost savings initiatives.
- Conducted the operational cost savings analysis to monitor and identify savings opportunities and developed a series of projects to realize the outcome.
- Compiled and analyzed data to produce reports.
- Supported staff on special assignments and ad hoc projects.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Coordinated material procurement and required services for projects within budget requirements.
- Monitored project performance to identify areas of improvement and make adjustments.
Director of Marketing
Mariner Healthcare
Hayward, CA
03.2009 - 05.2011
- Developed metrics and measured success in order to further penetrate patient healthcare market.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created innovative strategies to drive customer and case manager engagement.
- Organized and executed robust, creative experiential marketing events.
- Management of annual marketing budget.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Planned and executed events and marketing programs to increase qualified leads.
- Built strong relationships with industry professionals and influencers.
- Created and managed marketing budget, ensuring maximized ROI.
- Conducted market analysis and research to identify trends and opportunities.
- Continually maintained and improved company's reputation and positive image in markets served.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Captured new customers and patients by optimizing business strategies in the healthcare ecosystem.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Coordinated with design and media teams to develop high-quality creative assets.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Education
Bachelor of Science - Business Administration And Management
Master of Science - Information Technology Management
J.D. - Law (Pre-Law)
2026
Skills
- Enterprise & Strategic Planning Initiatives
- Global Transformation Initiatives
- Certified Project Management Professional; Cross-functional team leadership and consensus building
- Global Sales Leadership Excellence
- Operational Excellence & Process Improvements
- Risk Management & Regulatory Compliance
- Executive Level Presentation and Communication; Ability to influence executive-level decisions
- C-Level Verbal & Written Communication
- Microsoft SharePoint Proficiency
- Self-starter in fast-paced, rapidly changing environment with dynamic demands
- Proven track record of timely execution and bias for action
- Knowledge of memory and storage products, technology, market segments, and competition
- Cross-functional BU Experience; Interaction with customers, sales, engineering, business, and operations roles
- Strong capability to cope in ambiguous or uncertain environments and drive for clarity
- Cost Control & Reduction Strategies
Certification
- PMP - Certified Project Management Professional
- CPM - Certified Professional Manager
Timeline
Global Account Manager System Integration - Micron Technology, Inc.
07.2017 - Current
Senior Account Executive - Redapt, Inc.
01.2016 - 06.2017
Government Program Manager, Public Sector - Oracle
01.2013 - 01.2016
National Healthcare Account Manager - Konica Minolta
05.2011 - 01.2013
Director of Marketing - Mariner Healthcare
03.2009 - 05.2011
California State University - East Bay - Bachelor of Science, Business Administration And Management
Western Governors University - Master of Science, Information Technology Management
American Heritage University - J.D., Law (Pre-Law)
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