Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Alexander

Redmond ,OR

Summary

Dynamic retail professional with extensive experience at ULTA, Wilco, and Marshall's, excelling in customer relationship building and point-of-sale systems. Proven track record of enhancing customer satisfaction through personalized service and effective problem-solving. Recognized for leading teams to exceed sales targets while maintaining a clean and welcoming store environment. Reliable and adaptable, committed to delivering exceptional service.

Overview

3
3
years of professional experience

Work History

Lead Retail Sales Associate

ULTA
10.2024 - Current
  • Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
  • Boosted sales performance with persuasive communication skills and extensive product knowledge.
  • Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Facilitated positive customer experiences by resolving issues promptly and professionally.
  • Provided exceptional customer service, leading by example for junior associates in delivering memorable interactions.

Retail Sales Associate

Wilco
11.2024 - 02.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Greeted customers and provided outstanding customer service.

Retail Sales Associate

Marshalls
08.2022 - 10.2024
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.

Education

High School Diploma -

Redmond High School
Redmond OR
06-2025

Skills

  • Customer relationship building
  • Time management, and attention to detail
  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Reliability and dependable
  • Teamwork and collaboration, excellent communication
  • Cash handling

Timeline

Retail Sales Associate

Wilco
11.2024 - 02.2025

Lead Retail Sales Associate

ULTA
10.2024 - Current

Retail Sales Associate

Marshalls
08.2022 - 10.2024

High School Diploma -

Redmond High School

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