Tarah Alexander
Aiken,SC
Summary
Meticulous supervision skills with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations. Goal-oriented manager with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Proficient delivering encouragement and feedback to help employees be successful. Energetic professional with great poise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Rural Carrier Associate
USPS
12.2022 - 05.2023
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
Front Desk Manager
Holiday Inn Express Hotel
05.2023 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Head of Sales Department
Holiday Inn Express Hotel
12.2021 - 12.2022
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Front Desk Manager
Holiday Inn Express Hotel
01.2020 - 12.2021
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Census Field Supervisor
Census Bureau
01.2019 - 06.2019
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Associate Of General Studies -
Aiken Technical College
Graniteville, SCGED
Aiken High School
Aiken, SC09.2003
Skills
- Automated Telephone Systems
- Meeting Coordination and Support
- Guest Service Oversight
- Sales Expertise
- Revenue Enhancement
- Cash Handling
- Guest Safety
- System Updates
- Business Development
- Customer Service Management
- Data Analysis and Modeling
- Direct Sales
- Profit and Revenue-Generating Strategies
- Compelling Leadership Skills
Certification
- First Aid/CPR Certified
- Proficient in Microsoft Word
- Data analytics
- Opera Systems
Timeline
Front Desk Manager
Holiday Inn Express Hotel
05.2023 - Current
Rural Carrier Associate
USPS
12.2022 - 05.2023
Head of Sales Department
Holiday Inn Express Hotel
12.2021 - 12.2022
Front Desk Manager
Holiday Inn Express Hotel
01.2020 - 12.2021
Census Field Supervisor
Census Bureau
01.2019 - 06.2019
Associate Of General Studies -
Aiken Technical College
GED
Aiken High School
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