Tarah Chapouris
Summary
Results-driven with experience in financial analysis, compliance, and customer service within the banking industry. Proven track record of managing customer transactions, achieving sales targets, and ensuring compliance with banking regulations. Skilled in risk management, problem-solving, and leveraging technology to enhance operational efficiency. Adaptable and detail-oriented, strongly committed to delivering exceptional service and building lasting client relationships. Seeking to transition into financial risk management and compliance roles to apply my diverse skill set and contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Branch Banker
PNC BANK
07.2021 - Current
- Successfully manages customer transactions, providing exceptional service and meeting sales targets
- Collaborates with a diverse team to enhance branch operations and customer satisfaction
- Demonstrates proficiency in financial analysis, risk assessment, and compliance with banking regulations
- Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing
- Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships
- Educates customers on options for managing financial transactions by leveraging technology, tools and resources
- Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty
- Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
- Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.
Education
Cybersecurity Bootcamp -
University of Texas At Austin
High School -
Great Mills High School
Skills
- Financial Analysis: Expertise in assessing customer financial profiles and recommending suitable banking products
- Compliance: In-depth knowledge of banking regulations and adherence to compliance standards
- Risk Management: Proficient in risk assessment and implementing risk mitigation strategies
- Cybersecurity: Knowledge of security protocols, best practices, and cybersecurity principles
- Administrative Skills: Strong organizational skills and efficient management of branch operations
- Problem-Solving: Ability to identify, analyze, and solve complex customer and operational issues in changing circumstances and new challenges, ensuring continued success
- Communication: Excellent written and verbal communication skills, able to convey complex information clearly and effectively
- Project Management: Experience in managing projects from inception to completion, ensuring timely delivery and adherence to budget
- Team Leadership: Proven ability to lead and motivate a team, fostering a collaborative and productive work environment
- Data Analysis: Skilled in using data analytics tools to drive decision-making and improve operational efficiency
Timeline
Branch Banker
PNC BANK
07.2021 - Current
Cybersecurity Bootcamp -
University of Texas At Austin
High School -
Great Mills High School
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