Tarah Conley
Linden,NC
Summary
Dedicated IT and Business professional with a strong background in helpdesk support and back-end systems. Proven track record of enhancing organizational efficiency through effective document management, compliance audits, and meticulous attention to detail. Core competencies include robust communication skills, strategic problem-solving, and expertise in document control systems. Aiming to leverage technical skills and organizational strengths to drive operational success in a collaborative environment.
Overview
9
9
years of professional experience
Work History
Document Control Specialist
Wolfspeed, Inc.
Durham, NC
06.2022 - 11.2024
- Ensured all documents met regulatory and procedural guidelines.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies, and advised on appropriate corrective measures to improve information details or processes.
- Utilized document control database system to allow for better tracking and revision identification.
- Executed updates and added new features to the site through Python and SQL coding languages.
- Developed and implemented document control procedures to ensure compliance with company standards.
- Worked together with colleagues to address and fulfill support requests.
- Ensured timely delivery of designated projects.
- Enhanced user experience through cross-functional training with the system administrator.
- Maintained all documents in a secure electronic database.
- Assisted with the development of new documentation systems, processes, and templates.
- Analyzed existing workflow processes related to document control operations and identified opportunities for improvement.
- Responded quickly to requests from internal customers regarding the status of their documents or projects.
- Provided technical assistance when needed in order to troubleshoot any issues related to document control operations.
- Kept electronic content legal, secure, and accessible for relevant internal and external parties.
- Assisted end users with resolving electronic content access issues while maintaining security standards.
IT Management Intern
North Carolina State University
Raleigh, NC
03.2021 - 06.2022
- Handled tasks related to additions, updates, and reconstruction.
- Ensured efficient collaboration among team members to finalize work tasks.
- Facilitated communication between clients and the team to fulfill targets.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Resolved client issues by delivering excellent customer service and maintaining a positive attitude.
- Communicated status of assigned responsibilities to management.
- Facilitated internal communications between departments to ensure alignment of objectives.
Patient Coordinator
Sports & More Physical Therapy
Raleigh, NC
08.2020 - 01.2021
- Consistently maintained high-quality support for roughly 80 patients each day.
- Coordinated efforts with various sites and teams to boost patient return rates.
- Collaborated with adjacent site to provide seamless support during peak requirements.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Coordinated patient appointments and maintained appointment schedules.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Prepared patient charts prior to visits as well as updated records after each visit.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Provided education about preventative health measures to promote healthy lifestyles.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Provided administrative support for patient care staff.
- Demonstrated flexibility during changes to patient care practice.
- Compiled and maintained medical charts and reports in complex digital databases.
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Database Assistant
DataCheck Systems
Wilmington, NC
11.2019 - 06.2020
- Assisted with database management tasks.
- Efficiently managed completion of background verification demands.
- Conducted location-specific research to enhance database resources.
Coding & Billing Specialist
Paragon Practice Management
Wilmington, NC
04.2016 - 03.2019
- Reviewed patient medical records to ensure accuracy and completeness of data for coding purposes.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Researched and assigned appropriate ICD-10 codes based on documentation in the patient's medical record.
- Verified accuracy of billing information prior to submitting claims to insurance companies.
- Created, maintained, and updated accurate patient accounts for billing purposes.
- Processed incoming payments from insurance companies, patients, and other third parties.
- Assisted with resolving any discrepancies regarding payment amounts or denials.
- Investigated customer complaints pertaining to coding or billing errors and took corrective action as needed.
- Utilized various software systems for data entry and retrieval of patient information.
- Maintained up-to-date knowledge of current coding rules, regulations, and best practices.
- Ensured timely submission of all claims so that maximum reimbursement is received.
- Documented all changes made to patient accounts due to coding updates or corrections.
- Assisted customers with questions about their bills or charges associated with services rendered.
- Input statement information, reconciled accounts and resolved discrepancies.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Developed strong professional rapport with vendors and clients.
- Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
- Trained incoming employees on ICD-10 and CPT codes, company policies, accounts payable, and accounts receivable.
Education
Bachelor of Science - Business Admin (IT Concentration)
North Carolina State University
Raleigh06-2022
Associate of Arts -
Cape Fear Community College
Wilmington, NC06-2020
Skills
- C# Programming Language
- Business Data Communications
- Forecasting
- Exponential Smoothing
- Regression
- Quantitative Analysis
- Worksheet creation
- Data visualization
- Pivot Tables
- Pivot Charts
- What-if Analysis
- Data management
- Table manipulation
- Table aggregation
- Conditional formatting
- Excel specialized functions
- Descriptive statistical functions
- Inferential statistics
- SPSS
- K-means clustering
- Nearest Neighbor analysis
- Visio
- Process modeling
- Access Database
- Relational database design
- Queries
- Report generation
- MS Project
- Project management
- SAS JMP
- Multiple Regression
- MySQL
- Python Programming Language
- Document review
- Tracking document flow
- Project Support
- Document organization
- Database maintenance
- Formatting
- Document security
- Sensitive document management
- Special projects
- Document management
Leadership and Service
- Pi Theta Kappa, Spring 2020, Volunteered with Autism Awareness: Fundraiser for Children in Galway, Ireland; partnered with Phi Theta Alpha (UNCW)
- Truist Emerging Leaders Certification at NC State University, 12/21
Languages
Spanish
Limited
German
Limited
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
RemoteTimeline
Document Control Specialist
Wolfspeed, Inc.
06.2022 - 11.2024
IT Management Intern
North Carolina State University
03.2021 - 06.2022
Patient Coordinator
Sports & More Physical Therapy
08.2020 - 01.2021
Database Assistant
DataCheck Systems
11.2019 - 06.2020
Coding & Billing Specialist
Paragon Practice Management
04.2016 - 03.2019
Bachelor of Science - Business Admin (IT Concentration)
North Carolina State University
Associate of Arts -
Cape Fear Community College
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