Tarah Dupuy
Jacksonville,FL
Summary
Sales and customer service professional with expertise in finance operations, dedicated to maximizing customer satisfaction. Demonstrated problem-solving skills and effective communication utilized to resolve complex issues. Proven track record in leading teams to enhance productivity while maintaining high service quality standards. Key achievements include strengthening client relationships, increasing operational efficiency, and driving revenue growth.
Overview
6
6
years of professional experience
Work History
Sales/Loan Consultant
Puronics
, FL
02.2019 - 04.2025
- Conducted in-home consultations with clients to assess needs and develop solutions that fit their budget.
- Provided technical advice to customers on product installation and usage.
- Developed strategies to reduce energy costs through improved insulation techniques or appliance upgrades.
- Maintained accurate records of customer orders and project timelines.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Negotiated terms and conditions of loan contracts.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
- Identified opportunities for cross-selling additional products and services.
- Tracked and managed new leads and followed up on referral business.
Senior Client Care Specialist
Accenture
, Remote WFH
09.2023 - 03.2025
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted available products and services to customers during service, account management, and order calls.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Utilized various software programs, such as Salesforce, Zendesk, and Microsoft Office, to track escalations and document resolutions.
- Provided weekly updates on open escalations status, successes, challenges, or opportunities for improvement.
Education
Business Administration
SouthEastern College
Skills
- Client relationship management
- Sales strategies and marketing
- Networking and presentation skills
- Negotiation techniques
- Technical support expertise
- Multitasking and organization
- CRM software proficiency
- Salesforce experience
- Proficiency in Microsoft office
Timeline
Senior Client Care Specialist
Accenture
09.2023 - 03.2025
Sales/Loan Consultant
Puronics
02.2019 - 04.2025
Business Administration
SouthEastern College
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