Tarah Handy
Martinsville,VA
Overview
32
32
years of professional experience
Work History
Food Preparation Worker/Server Assistant
One Way Cafe
01.2024 - Current
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Call Center Supervisor
StarTek
08.2005 - 09.2009
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
Operations Manager
Abercrombie Oil Company
05.1999 - 09.2005
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Sewing Machine Operator
Bassett Walker
06.1992 - 05.1999
- Maintained an organized work area, ensuring efficient access to tools, materials, and supplies for optimal productivity.
- Produced high-quality garments through careful monitoring of stitch quality and consistency.
- Supported performance targets by maintaining clean and neat work areas.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
Education
No Degree - Cosmetology
Allens Beauty School
Martinsville, VA09.2010
High School Diploma -
Magna Vista High School
Ridgeway, VA06.1991
Timeline
Food Preparation Worker/Server Assistant
One Way Cafe
01.2024 - Current
Call Center Supervisor
StarTek
08.2005 - 09.2009
Operations Manager
Abercrombie Oil Company
05.1999 - 09.2005
Sewing Machine Operator
Bassett Walker
06.1992 - 05.1999
No Degree - Cosmetology
Allens Beauty School
High School Diploma -
Magna Vista High School