Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tarah Haynes

Port Clinton,Ohio

Summary

Proven track record in enhancing management and engagements, showcasing strong work ethic and dependable teamwork. Excells in problem-solving and clear communication, multitasking and significantly contributing to a positive work environment. Great communications skills, and attentive to customers needs.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Preschool Assistant Teacher

GLCAP
09.2022 - Current
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Supervised children during in-classroom activities and on playground.
  • Engaged and entertained children through recreational and educational activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Enhanced classroom management skills, creating a positive learning environment for students.
  • Served as an empathetic listener and problem solver when addressing student concerns or conflicts that arose within the classroom.
  • Participated in professional development workshops to stay informed on best practices in early childhood education.

Server

Elks Lodge
05.2015 - 09.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Customer Service Phone Agent

MMDJ Transport
08.2010 - 05.2015
  • Contributed to the development of new customer service policies, streamlining processes for better efficiency.
  • Participated in ongoing training programs, staying up-to-date on company policies and offerings.
  • Upsold additional products or services when appropriate, increasing overall sales revenue.
  • Managed multiple priorities simultaneously, ensuring all tasks were completed within designated timeframes.
  • Utilized effective communication skills to build rapport with customers from diverse backgrounds and demographics.
  • Kept detailed records of customer interactions, updating account information as necessary for future reference.
  • Handled difficult customers with professionalism and empathy, leading to increased customer loyalty.
  • Recognized for consistently meeting or exceeding key performance indicators related to call quality, efficiency, and problem-solving capabilities.
  • Maintained high levels of first-call resolution, swiftly identifying customer issues and providing appropriate solutions.
  • Assisted customers with product inquiries, guiding them through the selection process for optimal results.
  • Responded to customer calls and emails to answer questions about products and services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.

Education

High School Diploma -

Watertown High School
Watertown, WI
05.1999

Skills

  • Health and safety
  • Lesson implementation
  • Classroom Management Techniques
  • Strong Work Ethic and Dependable
  • Student Engagement and Development
  • Clear and Direct Communication
  • Teamwork and Collaboration
  • Classroom Organization
  • Problem-Solving

Certification

  • CPR and First Aid certified

Timeline

Preschool Assistant Teacher

GLCAP
09.2022 - Current

Server

Elks Lodge
05.2015 - 09.2022

Customer Service Phone Agent

MMDJ Transport
08.2010 - 05.2015

High School Diploma -

Watertown High School

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Tarah Haynes