Job Search Status
Open to workDesired start date: Flexible
Open To Work
TARAH J. SEROSKIE
Mechanicsburg,PA
Work Preference
Summary
Adept in data collection and analysis, enhancing problem resolution with a solid customer service foundation. Outstanding communication abilities, both verbal and written, with extensive experience in telephone communication. Capable of developing, executing, and assessing plans while managing multiple priorities effectively. Strong analytical skills in contracts and regulations, versatile in both individual and team environments.
Overview
11
11
years of professional experience
Work History
- Answer telephone calls from borrowers, schools, lenders, guarantors and other institutions to provide assistance in resolving account problems and answering inquiries pertaining to State Grant and Special Programs, Federal student loans, Consolidation and Outreach Program.
- Perform quality control of email inquiries and telephone calls to ensure work accuracy of staff. Make corrections to inaccurate data.
- Assist in training of new and existing staff on Agency policy and procedures and Federal Regulatory policies.
- Assist in rewriting the PA State Grant and Special Programs IVR.
- Assist in revising email canned responses utilized by staff.
- Assist State Grant and Federal Loan trained representatives with escalated account and/or informational inquiries.
- Answer and provide problem resolution to supervisor calls from borrowers, schools and outside clients.
- Knowledgeable in Agency policy and procedures and Federal rules and regulations.
Compliance Coordinator
AES/PHEAA
09.2005 - 02.2014
- Assisted in monitoring compliance with regulatory requirements and internal policies.
- Collaborated with teams to conduct thorough risk assessments and audits.
- Developed training materials to educate staff on compliance standards and procedures.
- Streamlined documentation processes to enhance accuracy and efficiency in reporting.
- Implemented corrective action plans following compliance violations or discrepancies.
- Coordinated communication between departments regarding compliance updates and changes.
- Evaluated existing processes to identify areas for improvement in compliance practices.
- Supported management in preparing reports for regulatory agencies and stakeholders.
- Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
- Served as liaison between management and staff on matters related to ethics, integrity, and compliance concerns or inquiries.
- Streamlined processes for increased efficiency in monitoring and reporting compliance activities.
- Reduced risk exposure by conducting regular risk assessments and implementing mitigation strategies.
- Collaborated with cross-functional teams to address any identified compliance issues promptly.
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
- Conducted thorough audits to identify areas for improvement in regulatory adherence.
- Supported legal department in handling investigations related to compliance matters, providing necessary documentation and information as needed.
- Compiled internal information for compliance audit by reviewing company policy documentation, non-compliance reports and investigations into questionable conduct.
- Improved compliance by developing and implementing comprehensive policies and procedures.
- Leveraged data-driven insights to inform decision-making processes related to risk management strategies.
- Implemented company compliance programs by researching changes in Type legislation, maintaining company policy documentation and educating personnel on compliance policies.
- Promoted compliance by advising management on needed or prohibited actions to comport with government regulations.
- Played an integral role in creating a robust business continuity plan that addressed potential disruptions from a compliance perspective.
- Managed complex projects involving multiple stakeholders, ensuring alignment with organizational goals while maintaining focus on regulatory requirements.
- Managed compliance efforts, reporting and audits.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Prepared records and data for regular audits.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
- Developed and delivered training programs to inform new and current employees about compliance issues.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Evaluated customer complaints, processes, and all other aspects of operations to assess compliance.
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
- Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Collaborated with contract team to review client contracts and facilitate personnel compliance training.
- Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
- Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
- Delivered and tracked program training for associates and supervisors to safeguard continuing business relationships.
- Managed company participation in food safety audits, and reviews by third parties, customers and regulatory agencies.
- Backed data security and information privacy efforts.
- Supported marketing team in review and submission of regulatory articles and newsletters.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Developed and implemented corrective action plans for non-compliance issues.
- Assisted with development of compliance objectives and strategies.
- Warned violators of infractions or penalties.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Created and maintained compliant work environment.
- Identified gaps in existing compliance processes and recommended updates.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
- Kept informed regarding pending industry changes, trends or best practices.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
- Evaluated and monitored supplier and partner relationships to support compliance.
- Determined licensing eligibility by examining test results and comparing against established structures.
- Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
- Developed risk assessment models to identify potential compliance risks.
- Directed activities of workers searching records and provided technical guidance as necessary.
- Assessed fees related to registration of property-related documents.
- Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
Education
High School Diploma - Sports Administration And Marketing
Lock Haven University
Lock Haven, PA05.2005
Additional Information
- SKILLSCompliance, Customer Service, Data Entry, Disclosures, Due Diligence, Employee Train Skills, Quality Assurance
Timeline
Compliance Coordinator
AES/PHEAA
09.2005 - 02.2014
High School Diploma - Sports Administration And Marketing
Lock Haven University
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