John Knerr
Jacksonville,FL
Summary
Seeking a position as a Security Professional. Seasoned Operations Manager and talented leader with 14 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
23
23
years of professional experience
Work History
Operations Manager
Davis Mail Services
11.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Security Officer
ERDC
10.2014 - 11.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and general public.
Senior Guard Shift Supervisor
U.S. Consulate
09.2012 - 09.2013
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Diplomatic Security Emergency Response
U.S. Embassy
04.2011 - 06.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Assistant Senior Police Desk Sergeant
Fort Monroe
11.2008 - 05.2010
- Observed strict confidentiality guidelines to properly secure information and data.
- Entered information from crime reports into police department's database using [Software].
- Answered phone and provided assistance to callers under supervision of watch officer.
- Performed daily typing and filing for major crimes unit.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Scheduled appointments and maintained calendar for police chief.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Responded to emergency calls to provide assistance to citizens in need.
- Recorded facts to prepare reports documenting incidents and activities.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Conducted searches of individuals, vehicles and premises.
- Monitored criminal activity in community to identify suspicious activity.
- Provided testimony in court proceedings.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Monitored traffic violations, issuing citations as necessary.
- Handled citation and traffic violation paperwork.
- Assisted in special investigations and crime prevention programs.
- Checked vehicle equipment for proper functioning prior to use.
- Thoroughly analyzed criminal information and processed crime scenes.
- Obtained information from arrested subjects to conduct debriefings.
- Trained other officers in firearms and self-defense tactics.
Personal Security Detail Team Leader
HHC, 1-3 BTB
09.2005 - 07.2008
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standard's through personal example to help each member understand expected behavior's and standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Military Police Officer
Fort Stewart
11.2000 - 04.2004
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Documented and organized security information accurately and efficiently.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Utilized surveillance equipment to monitor security of personnel and property.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Supervised 24-hour police operation investigating civil disturbances on base.
- Executed search and seizure operations in strict accordance with applicable laws and regulations.
- Searched vehicles, buildings and homes for evidence of stolen property.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Conducted searches of individuals, vehicles and premises.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Checked vehicle equipment for proper functioning prior to use.
- Monitored traffic violations, issuing citations as necessary.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Handled citation and traffic violation paperwork.
- Recorded facts to prepare reports documenting incidents and activities.
- Monitored criminal activity in community to identify suspicious activity.
- Trained other officers in firearms and self-defense tactics.
- Responded to emergency calls to provide assistance to citizens in need.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Thoroughly analyzed criminal information and processed crime scenes.
- Assisted in special investigations and crime prevention programs.
- Obtained information from arrested subjects to conduct debriefings.
- Provided testimony in court proceedings.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ07.2020
Skills
- Prior Department of Defense Secret security clearance
- Prior Department of State Secret Security Clearance
- Over 9 years of Military and Law Enforcement experience
- Qualified Long Range Marksman in small arms and assault weapons
- 4 Years of experience as a Non- Commissioned Officer
- Over 61 months tactical experience in a combat environment
- Embassy Security Force Training Program
- Embassy Response Team Training Program
- M4 Carbine/ Glock 19 Weapons Training Program
- World Wide Protective Services Certificate
- Class A CDL
- 160 Hour Tractor/Trailer training
Education And Training
- U.S. Army Training
- Physical Security Course
- Land Navigation Course
- Chemical Detection and Decontamination Course
- Infantry Squad Leader Techniques I
- Composite Risk Management Certificate
- Basic Army Driver and Operator Training Course
- VCIN/ NCIC Qualification
- Traffic radar operator Certification
- Law Enforcement Certification (ASP, OC spray, etc.)
- Traffic Collision and Investigation Course
- Personnel Security Detail Operations
- Action Officer Development Course
- Manager Development Course
- Supervisor Development Course
- Domestic Violence Intervention Training
- Combat Life Saver Course
- Military Internment/Resettlement Specialist Training
- University of Phoenix
- 11/2014-07/2018
- Bachelor of Science in Business Management
Relevant Experience
- Supervision, Instructed, supervised and evaluated the performance of groups of up to 5 resulting in a more proficient work group, Trained a staff of five in procedures, daily operations and assisted in upgrading work skills, Completed written and verbal evaluations for assigned staff, Planned, directed and reviewed the activities of personnel engaged in force protection, law enforcement activities and personnel security, Responsible for the accountability of over $700,000 of sensitive items inventory with zero loss, Supervises 51 local national guards on a daily basis, Supervises and trains 150 drivers as a Private Contractor to the USPS
- Investigation, In-depth knowledge of investigative techniques, laws of evidence, rules of criminal procedure and precedent court decisions on admissibility of evidence and other laws, Experience in conducting covert investigations, handling confidential sources and sensitive information, Planned and conducted investigations of felony and misdemeanor criminal offenses with a zero case loss record, Proficient in investigations concerning controlled substance violations, preliminary testing and collection of evidence
- Law Enforcement, Working knowledge of federal, state and military codes, laws and statutes, and knowledge of laws and procedures pertaining to the rights of individuals suspected of committing crimes, Experience in the operation detention cells and operating the Virginia Criminal Information Network/National Crime Information Center (VCIN/NCIC), Trained in enforcing traffic regulations, interrogations of suspects and conducting searches
- Security, Knowledge of security planning, VIP and escort techniques for mobile and foot operations, Trained in evasive driving, engaging hostile fire from a moving vehicle, reacting appropriately to threats and evacuation procedures of VIP’s, Proficient in conducting reconnaissance operations, area search and screening, and command and control, responsible for assignment of team personnel within various positions, Able to analyze Personal Security Detail operations and develop corrective courses of action for security plans, Conducted over 600 combat missions as a Personal Security Detail (PSD) Team Leader, Responsible for the planning and execution of PSD missions for VIP’s such as the Chairman of the Joint Chiefs of Staff, Gen Peter Pace, the Deputy Secretary of State, John Negroponte, and many others
Timeline
Operations Manager
Davis Mail Services
11.2016 - Current
Security Officer
ERDC
10.2014 - 11.2016
Senior Guard Shift Supervisor
U.S. Consulate
09.2012 - 09.2013
Diplomatic Security Emergency Response
U.S. Embassy
04.2011 - 06.2012
Assistant Senior Police Desk Sergeant
Fort Monroe
11.2008 - 05.2010
Personal Security Detail Team Leader
HHC, 1-3 BTB
09.2005 - 07.2008
Military Police Officer
Fort Stewart
11.2000 - 04.2004
Bachelor of Science - Business Management
University of Phoenix
Similar Profiles
Aretha FosterAretha Foster
Professional Tractor Trailer Driver at Davis Mail ServicesProfessional Tractor Trailer Driver at Davis Mail Services
Kayla Thomas-WilliamsKayla Thomas-Williams
Local Truck Driver at Davis Mail ServicesLocal Truck Driver at Davis Mail Services
Derick HudginsDerick Hudgins
Bulk Mail Delivery Specialist at Ayer's Transportation ServicesBulk Mail Delivery Specialist at Ayer's Transportation Services