Tarah Makepeace
Tacoma
Summary
Dynamic hospitality professional with extensive experience at Denny's Restaurant, excelling in guest engagement and team collaboration. Proven ability to enhance customer satisfaction through personalized service and efficient order accuracy. Recognized for training new hires in food safety and operational excellence, ensuring a high-quality dining experience.
Overview
5
5
years of professional experience
Work History
Server
Dennys Restaurant
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Crew Trainer
Mcdonalds
02.2020 - 08.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
Host
Black Bear Diner
09.2021 - 08.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
High-school Diploma -
Spanaway Lake High School
Spanaway, WA06.2020
Skills
- Cash handling
- Guest engagement
- Strong work ethic
- Hospitality service expertise
- Safe food handling
- Team collaboration
- Order accuracy
- Quality control
- Food safety practices
- Dining area maintenance
- Allergy awareness
- Inventory management
- Guest seating
Timeline
Server
Dennys Restaurant
08.2023 - Current
Host
Black Bear Diner
09.2021 - 08.2023
Crew Trainer
Mcdonalds
02.2020 - 08.2021
High-school Diploma -
Spanaway Lake High School
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