Tarah Reagan
Hazel Park,MI
Summary
Dynamic and results-oriented professional with extensive experience in customer service and cash handling accuracy, notably at Bath and Body Works. Excelled in staff training and development, enhancing team performance and customer satisfaction. Proven ability in sales coaching and inventory monitoring, contributing to store profitability and operational efficiency. Skilled in fostering team unity and ensuring workplace safety, driving significant improvements in customer loyalty and sales.
Overview
19
19
years of professional experience
Work History
Key Holder/Sales Associate
Bath and Body Works
04.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Increased sales by providing exceptional customer service and product knowledge.
Commercial Cleaner
Detailed Services for You
01.2010 - Current
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Kept building entryway glass clean and polished for professional presentation.
- Emptied wastebaskets to transport trash and waste to disposal area.
Key Holder/Key Holder/Sales Associate
Bath and Body Works
01.2022 - 04.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Increased sales by providing exceptional customer service and product knowledge.
Patient Care Technician
The Medical Team
11.2010 - 04.2011
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
Sales Associate
CVS Pharmacy
02.2008 - 01.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate /Pharmacy Technician
Sams Club Pharmacy
11.2005 - 07.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Associate of Arts - Health Care Management
University of Phoenix
Online01-2013
No Degree - Patient Care Technician
Dorsey School of Business
Madison Heights, MI09-2009
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Workplace safety
- Customer service management
- Bank deposits
- Staff training and development
- Staff oversight
- Alarm systems
- Daily reporting
- Inventory monitoring
- Safety enforcement
- Team member development
- Task delegation
- Sales coaching
- Team building
- Opening and closing coordination
Timeline
Key Holder/Sales Associate
Bath and Body Works
04.2023 - Current
Key Holder/Key Holder/Sales Associate
Bath and Body Works
01.2022 - 04.2023
Patient Care Technician
The Medical Team
11.2010 - 04.2011
Commercial Cleaner
Detailed Services for You
01.2010 - Current
Sales Associate
CVS Pharmacy
02.2008 - 01.2010
Sales Associate /Pharmacy Technician
Sams Club Pharmacy
11.2005 - 07.2008
Associate of Arts - Health Care Management
University of Phoenix
No Degree - Patient Care Technician
Dorsey School of Business
Similar Profiles
Bryn LuchtBryn Lucht
Sales Associate at Bath and Body Works, IncSales Associate at Bath and Body Works, Inc
Rachael ClouseRachael Clouse
Store Manager at Bath and Body WorksStore Manager at Bath and Body Works
Rebecca ChathamRebecca Chatham
Associate at Bath and Body WorksAssociate at Bath and Body Works
Zane SlateZane Slate
Part Time Associate at Bath and Body Works, Limited BrandsPart Time Associate at Bath and Body Works, Limited Brands
Gino GuadagniGino Guadagni
Pre-Apprentice Lineman at Quanta ServicesPre-Apprentice Lineman at Quanta Services