Tarah Sorgen
Assistant General Manager
Mount Vernon,OH
Summary
Dedicated 29 year professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
29
29
years of professional experience
Work History
Assistant General Manager
Little Caesars
11.2022 - Current
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Resolved problems promptly to elevate customer approval.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Cashier/Stocker
5- point Bullocks drive thru
06.2021 - 04.2022
- Got orders for customers, fluent on the lottery, stocked all inside and outside shelves, organized shelves and product!
Direct Support Professional
Creative Foundations
02.2019 - 02.2020
- Took care of mentally/physically impaired individuals in their own homes to be a productive member of society! Also tried to get them to live and work as 'normal' of a life they want or are limited too!!!
Bartender/Server
Allison's Finer Diner
01.2012 - 09.2017
- Waited hand and foot on our customers trying to make it the best experience they've ever had! Served food, drinks, and also got to know the regulars like they are family!
Education
Associate's degree - Medical coding and billing
11.2016
Associate's - LPN
09.2003
High school diploma - undefined
06.2000
Skills
- Tube Feeding
- Vital Signs
- CPT Coding
- Medical Coding
- Medical Billing
- ICD-10
- ICD-9
- Medical Office Experience
- Bartending
- Host/Hostess
- Nursing
- Cashiering
- Insurance Verification
- Commercial Cleaning
- Medication Administration
- Patient Care
- EMR Systems
- Busser
- ICD Coding
- Leadership
- Team leadership strength
- Training and development skill
- Staff development
- Budgeting and cost control
- Employee relations
- Staff management
- Sales forecasting
- Business operations
- Inventory control
- Operations oversight
- Workflow coordination
- Food safety and sanitation
- Process improvements
- Sales techniques
- Customer relationship management (CRM)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant General Manager - Little Caesars
11.2022 - Current
Cashier/Stocker - 5- point Bullocks drive thru
06.2021 - 04.2022
Direct Support Professional - Creative Foundations
02.2019 - 02.2020
Bartender/Server - Allison's Finer Diner
01.2012 - 09.2017
Knox County Career Center - Associate's degree, Medical coding and billing
Knox County Career Center - Associate's, LPN
Centerburg High School - High school diploma,