Tarah Wells
Rosedale
Summary
Accomplished and Knowledgeable Office Assistant with robust background in managing dental offices effectively. Proven ability to streamline office operations and enhance patient satisfaction through efficient workflow management. Demonstrated expertise in team leadership and patient coordination. Skilled in dental software proficiency and schedule management, I excel in multitasking and appointment scheduling, significantly improving patient throughput and loyalty.
Overview
16
16
years of professional experience
Work History
Dental Office Manager
Harbor Endodontics
07.2022 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Dental Office Manager
Reznik Dental
12.2016 - 07.2022
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Dental Receptionist
Crossroads Dental Group And Orthodontics
01.2014 - 12.2016
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies well stocked.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Dental Receptionist/Sterilization Technician
Krupp Center
06.2009 - 08.2013
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Ensured patient safety by strictly adhering to OSHA regulations and CDC guidelines for infection control.
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Maintained records on sterilizing procedures and parameters using Dentrix.
- Supported efficient dental procedures by preparing and organizing instruments for each appointment.
- Enhanced dental instrument sterilization processes by implementing industry best practices and guidelines.
Education
Associate of Applied Science - Sonography, Anatomy, Radiology
Harford Community College
Bel Air, MD12-2022
Skills
- Treatment Planning
- Phone and email etiquette
- Dental software proficiency
- Dental terminology
- Schedule management
- Excellent multitasking capability
- Appointment scheduling
Timeline
Dental Office Manager
Harbor Endodontics
07.2022 - Current
Dental Office Manager
Reznik Dental
12.2016 - 07.2022
Dental Receptionist
Crossroads Dental Group And Orthodontics
01.2014 - 12.2016
Dental Receptionist/Sterilization Technician
Krupp Center
06.2009 - 08.2013
Associate of Applied Science - Sonography, Anatomy, Radiology
Harford Community College