Tara Hochstein
Luling,TX
Summary
Detail-oriented phlebotomist with outstanding customer service skills, as well as treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Flexible hard worker ready to learn and contribute to team success.
Overview
7
7
years of professional experience
Work History
Patient Safety Assistant
TouchPoint
Kyle, TX
12.2023 - Current
- Assisted in the development and implementation of patient safety initiatives.
- Tracked, monitored, and reported on adverse events or incidents related to patient safety and quality care.
- Responded promptly to inquiries from healthcare personnel regarding patient safety issues.
- Documented all interactions related to patient safety matters accurately in accordance with organizational policy.
- Provided guidance on risk management techniques designed to reduce liability exposure at the facility level.
- Actively sought feedback from staff members regarding their experiences with implementing new processes or technologies designed to improve Patient Safety standards.
- Completed comprehensive assessments to determine needs, document medical information and communicate findings with healthcare team to promote continuum of care.
- Planned and served meals and snacks to patients according to prescribed diets.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Patient Service Representative II
Quest Diagnostics
New Braunfels, TX
06.2022 - 09.2023
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Verified collection orders and communicated discrepancies to nurses.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Identified patients using proper procedures prior to specimen collection.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Prepared and packaged specimens for courier transport.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Transported specimens following established protocol for temperature and light.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Upheld donor confidentiality throughout intake and collection process.
- Processed client payments and collected appropriate billing information.
Workflow Manager
Mom's Front Porch
Luling, TX
06.2017 - 06.2022
- Monitored project timelines and utilized attention to detail to ensure seamless completion of milestones.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
GED -
The Learning Center
Austin, TX12.2019
Skills
- Routing Lab Results
- Patient Interviewing Skills
- Appointment Confirmation
- Patient Confidentiality and Data Security
- Explaining Policy and Procedures
- Organized and Efficient
- Calm and Effective Under Pressure
- Helpful and Service-Oriented
- Communicating to Patients and Families
- Gathering Information from Patients
- Caring and Empathetic
- Documenting and Recording Information
- Building Rapport and Credibility
Timeline
Patient Safety Assistant
TouchPoint
12.2023 - Current
Patient Service Representative II
Quest Diagnostics
06.2022 - 09.2023
Workflow Manager
Mom's Front Porch
06.2017 - 06.2022
GED -
The Learning Center
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