Tarajee Abdul Mateen
Missouri City,TX
Summary
Knowledgeable and dedicated customer service professional with experience working in 3 states and 2 countries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Flexologist
Stretch Lab
Missouri City, TX
06.2022 - Current
- Stimulated energy flow along medians to channel body healing responses.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
- Built customer loyalty by smoothly executing stretching initiatives.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed, planned and led one on one assisted stretch sessions.
- High customer satisfaction, with repeat client requests maintaining 5-10 weekly regulars.
Uber Driver
Uber
Houston, TX
06.2022 - Current
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Planned and adjusted optimal routes based on traffic and weather conditions
- Upheld high standards of professionalism and discretion when working with high-value clients
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk
- Delivered goods and products to customer on time and in excellent condition
- Answered, scheduled and responded to reservation calls at specific times and locations
- Cleaned vehicle regularly to maintain professional appearance
- Minimized liability by consistently following road rules when driving
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Maintained high customer approval ratings of 4.96 after 292 passengers.
Fitness Coach - Remote
TWT Sports Performance
Sanford, FL
08.2017 - 04.2022
- Modified workout plans according to fitness levels and medical considerations.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Provided coaching about healthy lifestyle strategies.
- Developed strong member relationships with caring and collaborative approach.
- Improved class participation by developing programs to meet needs relevant to age and activity levels.
- Designed and conducted speed training and conditioning clinics to help students enhance sports performance and prevent injury.
- Oversaw fitness areas with practiced eye for safety or training issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Led many comprehensive classes for strength training
Master Stylist/Commissioned Artist
Juve' Hair Salon
Orlando, FL
02.2020 - 03.2021
- Shampooed, cut and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
- Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Colored and treated hair using modern technology.
- Welcomed customers to salon and identified preferences by asking pointed questions.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Mixed pigments and used proper techniques to achieve desired color.
- Resolved guest complaints about service or style.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Educated customers on products to maximize benefits.
- Determined appropriate hair treatments based on conditions and textures.
- Permed, relaxed and bleached hair for customers daily.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
Customer Service /Cosmetologist/Master Stylist
Independently Employed
Missouri City, TX
01.2014 - 02.2020
- Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
- Shampooed, cut and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
- Colored and treated hair using modern technology.
- Welcomed customers to salon and identified preferences by asking pointed questions.
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Educated customers on products to maximize benefits.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
- Mixed pigments and used proper techniques to achieve desired color.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Recorded notes for future reference about customer preferences and services delivered.
- Distributed business cards outside of salon to generate new business.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Permed, relaxed and bleached hair for customers daily.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Expanded client base by 60% through direct referrals
- Maintained regular client list of up to 75 repeat customers while handling 6 walk-in clients daily
Head Start Teacher
Tri County Head Start
Missouri City, TX
10.2013 - 10.2015
- Helped new preschool children get used to classes by giving one-on-one support.
- Enhanced 4-5-year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Prepared variety of different written communications, reports and documents.
- Used coordination and planning skills to achieve results according to schedule.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Education
Bachelor of Applied Studies - Ec-6 Edu
University of Saint Thomas Houston
Houston, TX07.2023
Associate of Applied Science - Early Childhood Education
Houston Community College
Houston, TX05.2012
Certification - Cosmetology Education
San Jose City College
San Jose, CA01.2000
Skills
- Great Active Listening Skills
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Correcting Discrepancies
- Microsoft Office
- Excellent Attention to Detail
- Team-Oriented and Cooperative
- Patient and Empathetic
- CPR Certified
- Dependable and Punctual
- Relationship and Community Building
Certification
- Cosmetology License - 01/2000-Current
- Master Educator, Milady - 05/2022-Current
- VPK Certification - 07/2017-Current
- Certified Personal Trainer - 05/2022- Current
- Certified CPR/AED - 5/2022- Current
- Flexologist - July/2022- Current
Volunteer
Volunteer; Cheer Director & Head Coach/ 3years
- Responsible for 25 cheerleaders ages 5-13
- Created programs for upcoming seasons.
- Uniform ordering.
- Communicating and interacting with parents.
- Coaching Cheer & dance routines.
- Development of positive attitudes through team work.
- Attending Directors meetings and hosting fundraising events.
Volunteer: Assistant Track Coach 2years
- Working with children ages 6-12
- Track meet & event traveling
- Communicating and interacting with parents.
- Attending coaches meetings.
Timeline
Flexologist
Stretch Lab
06.2022 - Current
Uber Driver
Uber
06.2022 - Current
Master Stylist/Commissioned Artist
Juve' Hair Salon
02.2020 - 03.2021
Fitness Coach - Remote
TWT Sports Performance
08.2017 - 04.2022
Customer Service /Cosmetologist/Master Stylist
Independently Employed
01.2014 - 02.2020
Head Start Teacher
Tri County Head Start
10.2013 - 10.2015
Bachelor of Applied Studies - Ec-6 Edu
University of Saint Thomas Houston
Associate of Applied Science - Early Childhood Education
Houston Community College
Certification - Cosmetology Education
San Jose City College
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