Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist
Tara L. Pontoo

Tara L. Pontoo

Tallassee,Alabama

Summary

I am an experienced professional seeking an opportunity to use my former work experience and education in securing a position with a company that encourages personal & promotional growth. I am a dedicated and detail-oriented business professional looking to prove myself to be the asset to any company that takes me on board an allow me to expand my professional skillset and help their company excel.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Cashier

Dollar Tree Stores
06.2022 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.

Finance Assistant

The Learning Tree, Inc
09.2015 - 09.2017
  • Disbursement of funds for accounts payables, supervision of receipts checking accounts and funds, generate reports, issuance of checks to staff for purchases from service recipients funds, deposit of funds issued by Director on a monthly basis for campus budget, tracking of all expenditures cost centers provided, disbursement of funds on an as needed basis for purchases of goods and service, secured good and services on purchase of Operations Office and other duties deemed necessary to ensure the overall quality of quality of service delivery.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Reported financial data and updated financial records in ledgers and journals.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Managed office inventory and ordered new supplies when items were running low.
  • Typed and submitted correspondence, memos, drafts and emails.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Observed strict confidentiality rules to maintain data integrity and protect clients.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Entered figures using 10-key calculator to compute data quickly.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Provided exceptional service to customers requiring assistance such as account questions.
  • Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
  • Evaluated office processes, making suggestions to improve efficiency.
  • Completed bi-weekly payroll for company employees.
  • Prepared invoices on bi-weekly basis, effectively sending out bills for upwards of 132 customers monthly.

Service Coordinator

The Learning Tree, Inc
03.2011 - 12.2013
  • Conduct investigation, report to state agencies incidents, submit application for government assistance, Coordinate Service needed for individuals, ensure quality of the organization, conduct training for staff, conduct interview with staff, ensure transition process for students, conduct rights protection committee, determine units needed to run behavior plans for billing, write procedures for student transition, write procedures for record filing, prepared power point on incident reporting, received information for student intake and forward proper information to the Director and Executive Director, conduct student intake, make sure Medicaid waivers have the proper units disperse, ensure Medicaid forms are completed, complete food stamp applications ensured Policy and Procedures are implemented across the board and as written, serve as liaison between parent and organization, worked closely with case manager to ensure all pertinent information is receive and placed in a comprehensive file, file for individual social security , completed all documents associate with change of address and service needs, track and send Regional Community Service documents to the appropriate region

Residential Support Supervisor

The Learning Tree, Inc
01.2010 - 03.2011
  • Supervised Lead Residential Supervisor, ensuring all students in group home receive medication in a timely manner, Wrote quarterly Report for student, scheduling Trainer work hours, participate in Professional crisis management, complete adequate lesson plans, develop students Personal Centered Individual Plans, and train new staff.

Assistant Coordinator

The Learning Tree, Inc
12.2009 - 03.2011
  • Check the schedule daily and arrange substitutes if needed, check call-in messages, e-mail and arrange coverage, update the schedule and notify the supervisors when substitutes are found, file all substitute forms, compile list of MAC workers needed, create and disperse acknowledgements for trainings, collect applications forms for the Personal Data Coordinator and arrange interviews for new hires, submit Maintenance report request to Operations Administration office, distribute Money for the purchase of the group home groceries , fill out all documentation for the student when applying for assistance, serve as Supervisor of Residential service in supervisors absences, complete shift reports and attendance reports in Residential Support Supervisor absence and any other duties deem necessary by my employer
  • While serving as Assistant Coordinator of Residential I also serve as Trainer coordinator, Personnel Data Coordinator, Residential Support Supervisor Assist with the Quality Enhancement Department and Payroll.
  • Maintained master schedule and set up appointments.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Gathered and organized materials to support operations.
  • Coached employees through day-to-day work and complex problems.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Entered data, generated reports and produced tracking documents.
  • Controlled expenditures and worked with accounting department to manage budgets.
  • Managed conference scheduling and travel arrangements for key personnel.
  • Interpreted management directives to define and document administrative staff processes.

Residential Training Coordinator

The Learning Tree, Inc
09.2006 - 08.2009
  • Provide training for newly hired employee to included explanation of the policies, training on how to run programs, making sure acknowledgement of training were distributed and signed and teaching CPR and First Aid.
  • Worked with central management to identify, plan, align and address training needs.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Compiled training handbook and related course materials.
  • Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
  • Liaised between trainers and course participants.
  • Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars.
  • Gathered data about course success and participant experiences to help with future course planning.
  • Planned and deployed training programs for CPR, First Aide and Council on Quality of Life procedures and activities.
  • Trained and mentored 134 new personnel hired to fulfill various roles.
  • Developed and implemented updating training programs for 100-150 employees.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in better staff performance and attendance.

Personnel Data Coordinator

The Learning Tree, Inc
10.2006 - 08.2009
  • Intake and screen applications, run background checks, administer urinalysis, maintain personnel file and mail all outward going information., Quality Enhancement:
  • Conduct interviews with staff when incident occur, weekly group home monitoring, Prepare homes for life safety review, and make sure all home are in accordance to all subjective regulations.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Directed onboarding and training for over 130 new untrained employees each year, keeping company operations smooth and production efficient with skilled candidates.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.

Residential Instructor

The Learning Tree, Inc
08.2005 - 09.2006
  • Supervision of students, Implementation of lesson plans, implementation of training programs for students, maintenance of a clean and orderly residential area, completion of required documentation, assistance with the preparation of quarterly reports , participation in all in-service training and participation in crisis management procedure and other duties deemed necessary by supervisor.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Increased ABA learning progress through streamlining testing procedures and updating protocols.

Education

M.B.A - Finance

Grand Canyon University
2012

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Aiken Technical College
2000

B.S - Accounting

Voorhees College Denmark
1994

Skills

  • Qlik Tech QlikView
  • Cost Management
  • Microsoft Access
  • Web Browser Software
  • Google Drive
  • Team Support
  • Microsoft Project
  • Tax Software
  • Microsoft Outlook
  • Microsoft Internet Explorer
  • Microsoft Windows
  • Microsoft Office
  • Microsoft Excel
  • Adobe Systems Adobe Acrobat
  • Intuit QuickBooks
  • Accounts Payable and Accounts Receivable

Certification

Professional Crisis Management Certified Serious Investigation Trained Certified CPR Instructor Certified Council on quality of life trainer

Timeline

Cashier

Dollar Tree Stores
06.2022 - Current

Finance Assistant

The Learning Tree, Inc
09.2015 - 09.2017

Service Coordinator

The Learning Tree, Inc
03.2011 - 12.2013

Residential Support Supervisor

The Learning Tree, Inc
01.2010 - 03.2011

Assistant Coordinator

The Learning Tree, Inc
12.2009 - 03.2011

Personnel Data Coordinator

The Learning Tree, Inc
10.2006 - 08.2009

Residential Training Coordinator

The Learning Tree, Inc
09.2006 - 08.2009

Residential Instructor

The Learning Tree, Inc
08.2005 - 09.2006

M.B.A - Finance

Grand Canyon University

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Aiken Technical College

B.S - Accounting

Voorhees College Denmark

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Tara L. Pontoo