Summary
Overview
Work History
Education
Skills
2022 Sustain Superior Performance (SSP) Recipient
2020 Navy Federal Fred Haden Scholarship Awarded
2016 Branch Operations Super Star (BOSS) Award Recipient
Timeline
Volunteer

Tara Abbott

Belcamp,MD

Summary

Diligent, detail-oriented and experienced Mortgage Production Supervisor offering solid understanding of Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations. Background reviewing extensive and complex financial matters in a high-caseload setting with speed and accuracy to verify integrity and validity of the information. Ability to identify potential risks, red flags, and fraudulent activity by referring them to the appropriate organization and/or line of business for swift resolution.

Overview

12
12
years of professional experience

Work History

Detailed Mortgage Production Supervisor

Navy Federal Credit Union
06.2022 - Current
  • Resolved issues quickly to maintain productivity goals.
  • Evaluated team member performance regularly to identify and resolve productivity concerns.
  • Established clear priorities and production quality standards.
  • Reduced obstacles and variables to maintain production performance and meet deadlines.
  • Collaborated across departments to establish project guidelines and create unique products to drive profitability.
  • Reviewed and validated details of loan applications and closing documentation.
  • Filed completed loan applications with underwriting and made approval or denial recommendations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Mortgage Processor III

Navy Federal Credit Union
08.2020 - Current
  • Responds to and resolves complex loan issues and member concerns
  • Lead, guide and mentor newly hired team members
  • Enhancing member experience while maintaining high operational efficiency and ensuring contact is performed in accordance with the established Service-Level
  • Agreements
  • Establishes a positive work environment for peers by sharing motivational quotes, submitting friendly reminders on action items and sharing best practices to minimize daily reporting tasks aiding in a more productive day
  • Handles complex, difficult, and unusual loan applications resulting in becoming a Self-Employed Borrower (SEB) subject matter expert for PP22 team prior to
  • SEB team origination
  • Monitors daily matrix’s to offer process improvement and maximize success for the team in order to close the gap for errors
  • Maximize operational excellence with refinance applications to ensure viability and compliance factors with Navy Federal’s lending guidelines
  • Detailed oriented to maintain clear sight of goals delivering quality files with minimal repeated clear to close review submissions
  • Resolves member escalations amongst teams without supervision to de-escalate member issues resulting in member satisfaction
  • Train team members and/or peers on functional processes and procedures
  • Serve as a team lead to assist with section operations and oversight of staff
  • Analyze changes in policies, procedures and products; in order to determine the impact on the functions of the section being updated
  • Effectively handles deeds, trusts, wills, leases, and thoroughly reviews financial documents to determine the borrower's ability to repay debt and remain in compliance with Fannie Mae regulatory guidelines
  • Investigates financial activities,documents, and transactions to assist applicants in choosing the proper mortgage lending options in order to approve or decline loan applications.

Assistant Manager

Navy Federal Credit Union
07.2014 - 08.2020
  • Six years of experience leading and managing the Bel Air Branch Team handling all complex operational issues and day to day operations
  • Supervise and mentor staff of eight employees while ensuring the team develops, achieves and exceeds product, service and business goals by cross-servicing Navy Federal products and services
  • Blended scores consistently above 110% to 126% range
  • Substantial experience in managing multiple priorities independently and in a team environment and across cross functional groups to achieve goals by balancing multiple workloads and providing clear and concise guidance to the branch team on a consistent basis
  • Significant experience in branch member service operations providing exceptional member service delivery
  • Provide quality member service aligned with exceeding credit union goals and objectives
  • Lead and motivate the team to deliver best in class member service experience ensuring delivery is accurate, complete, swift and courteous while growing branch business year over year
  • Focus on each member interaction resulting in Branch Experience Survey average from Q1-Q2 2020 at 93.4% well above 86% BOD goal
  • Highly experienced in responding effectively to highly sensitive, complex and urgent staff requests and needs as well as member requests
  • Resolve member concerns with speed and accuracy; by responding efficiently to member inquiries with clear and concise communication
  • Responding to E-messages,
  • Branch Experience Survey comments and in-branch feedback
  • Highly experience in supervising and leading employees
  • I've exceeded expectations in my annual PAR for six years as Assistant Branch Manager, by ensuring the branch team develops and maintains strong technical, soft skill and leadership skills
  • Focused on strong cohesion; high morale and integrity; and developing strong performance levels
  • Assigning branch champion duties, monthly expectations and one-on-one development.

Branch Manager

Citi
04.2011 - 07.2014
  • One Main Financial formerly, Financial
  • Participate in the new hire process to include the interview process, hiring decisions and training for new employees
  • Continuous participation with individual employee career development
  • Develop and execute integrated sales, relationship, and credit strategies aligned with the Area business plan to achieve desired revenue, expense and service goals
  • Set expectations for branch staff, fostering an environment in which team member’s work together to achieve all business goals and ensure compliance with branch policies and processes
  • Support portfolio growth by identifying cross-sell opportunities, coaching the team to deepen relationships and increase client acquisitions
  • Drive individual production goals with target clients and outbound sales activities, including building referral networks and relationships with internal partners and external contacts
  • Maintain daily cash summaries to verify all deposits made and payments applied posted successfully
  • Processed and reviewed applications and credit reports to properly disclose loan decisions, whether applicant was approved or denied, to include an underwriter decision of the company maximum of up to $15,000
  • Evaluated income assets and credit to determine application decisions and collect delinquent payments.

Education

E-Cornell online courses: High-Performing Team Certification Change Leader Certification Executive Leadership/ Situational Leadership -

Cornell University

Associate of Arts - Business Administration

Harford Community College
Bel Air, MD
05.2024

Skills

  • Effective Communication
  • Team Building
  • Collaboration
  • Technical and Soft Skill
  • Recruiting/Hiring/Staffing
  • Quality Assurance
  • Team Meetings
  • Staff Development
  • Desktop Underwriter
  • Critical Thinking
  • Real Estate Lending Processes
  • Generating Reports

2022 Sustain Superior Performance (SSP) Recipient

Awarded due to delivering exceptional results for the Elite Aged Task Force (EATF), resulting in mitigating errors with aged files while fostering an environment for continued development. While, consistently taking on additional tasks to deem self more effective, in addition to providing teach backs to improve overall team efficiency.  

2020 Navy Federal Fred Haden Scholarship Awarded

Met requirements with outstanding GPA of 3.8 while maintaining outstanding work performance. 

2016 Branch Operations Super Star (BOSS) Award Recipient

Awarded for the ability to perform outstanding results

Timeline

Detailed Mortgage Production Supervisor

Navy Federal Credit Union
06.2022 - Current

Mortgage Processor III

Navy Federal Credit Union
08.2020 - Current

Assistant Manager

Navy Federal Credit Union
07.2014 - 08.2020

Branch Manager

Citi
04.2011 - 07.2014

E-Cornell online courses: High-Performing Team Certification Change Leader Certification Executive Leadership/ Situational Leadership -

Cornell University

Associate of Arts - Business Administration

Harford Community College

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