Taralynn Dorfman
Office Assistant
Holtsville,NY
Summary
Dedicated office assistant with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Office Assistant
NYU Langone South Shore Neurologic Associates
Islip, New York
05.2023 - Current
- Maintain confidentiality in handling sensitive information while performing administrative tasks.
- Enhance office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increase patient satisfaction by providing professional and courteous front desk support.
- Facilitate smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contribute to a positive work environment by fostering open communication among colleagues.
- Assists management with enforcing NYU and FGP policies and procedures.
- Monitors appointments with invalid insurances to prevent non-par appointments.
- Assists management with reviewing Press Ganey and provide suggestions for areas of improvement.
- Epic front-end work,in- baskets,heavy phones,work-queues,scheduling from wait lists, CheckMate,Patient Secure,patient experience and scheduling appointments.
- Assists management with making sure staff are aware of all FGP forms and how they are used.
- Ensure all front desk areas are stocked with FGP forms and supplies and ensure they are easily accessible.
- Handle escalated questions/concerns promptly whether in person or by phone.
- Provide back up support for front desk daily operations.
- Resolves complaints and problems using my best judgement to ensure patient satisfaction.
- Act as a liaison between front desk staff and management.
- Assist in training new staff at font desk.
- Assist in mentoring staff and actively promote the development of front-end performance improvement.
- Assist management with roll call daily, assist in making staff/provider schedules.
- Promptly receive and forward incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Medical Records Clerk
South Shore Neurologic Associates P.C
Islip, NY
06.2022 - 09.2023
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient confidence by keeping patient records information confidential.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Supported medical staff by providing organized and accurate medical records.
- Trained new clerks on proper record handling and documentation procedures to maintain quality standards.
- Responded to external requests for patient information, adhering to strict privacy regulations.
- Improved patient satisfaction by quickly addressing requests for medical information.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Updated patient records with new information to keep data current and accurate.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Verified accuracy of patient information in medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Scanned and uploaded medical records into electronic medical records system.
Education
Associate of Applied Science - CASAC
Suffolk County Community College
Selden, NY 09.2012 - 05.2014
Skills
Positive attitude
Clerical support
Time management
Meticulous attention to detail
Professional and mature
Complex Problem-solving
Issue resolution
Certification
CASAC
Timeline
Office Assistant
NYU Langone South Shore Neurologic Associates
05.2023 - Current
Medical Records Clerk
South Shore Neurologic Associates P.C
06.2022 - 09.2023
CASAC
05-2014
Associate of Applied Science - CASAC
Suffolk County Community College
09.2012 - 05.2014
Certified nurses aide
06-2001
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