Lynn Geiser
Summary
Energetic and results-driven hospitality enthusiast with a passion for creating unforgettable guest experiences. A proven leader in the industry, I bring a wealth of experience in hospitality management to the table. My dedication to operational excellence ensures seamless operations, and my upbeat attitude adds a fun touch to every task. Excited about the prospect of combining my love for travel with my commitment to outstanding guest service, I am ready to contribute my skills to a dynamic team and take hospitality to new heights.
Overview
12
12
years of professional experience
Work History
Front Office
The Sands Rv & Golf Resort
11.2022 - Current
- Provided exceptional customer service to guests, ensuring their needs were met and any issues were resolved in a timely manner
- Coordinated with maintenance staff to ensure timely repairs and maintenance of property facilities
- Assisted the Property Manager in daily operations, such as managing reservations, handling front desk duties, and assisting guests and annual residents with any inquiries or concerns
- Collaborated seamlessly with a seasonal staff of 40 to oversee and maintain all aspects of the property, including the front gate, activities, housekeeping, and maintenance.
- In charge of Park Models sales in the community, created flyers and utilized websites and social media to promote
- Managed the property website, social media and streamlined the underutilized reservations system
Retail Team Lead
Grand Canyon Conservancy
02.2022 - 09.2022
- Seasonal workcamper position as key holder in 5 high volume gift shops
- Assisted visitors in their experience
- Cashiering, training and motivation
- Nightly register reconciliation, deposits and maintain cash banks
- Acquired new memberships for non-profit to promote park
- Ran Junior Ranger program daily.
Retail Store
The Royal Gorge Bridge
04.2021 - 10.2021
- Manage and oversee daily operations of the retail store, including opening and closing, cashier duties, restocking, and daily reconciliation
- Ensure smooth and efficient functioning of the store to provide excellent customer service and maximize sales.
Front Desk / Night Auditor
The Karol Hotel (Marriott Brand)
11.2019 - 03.2020
- Organized with all teams on the set up of a newly built hotel
- Updated customer accounts with add-on room charges, minibar use and room service bills
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies
- Managed guest reservation system online, walk ins, and phone calls.
Food Court Supervisor
The Amalie Arena
11.2018 - 10.2019
- Monitored 6 food outlets during hockey games, concerts, and shows
- Assisted with opening set up such as stocking, banking needs, staffing, food prep, and service, and customer relations
- Conducted end of the night reconciliation and physical inventory to avoid any discrepancies and loss prevention
- Ensure compliance with health and safety regulations in the food court area.
Assistant Property Manager
Bel-Air Apartments ( BH Management)
12.2016 - 11.2018
- Managed day-to-day operations of a 220-unit property, including marketing, financial record-keeping, and tenant communications
- Organized events on property for residents to build a community feeling
- Toured property daily and attended meetings with maintenance team
- Scheduled various contractors to complete needed work on vacant and occupied units, and full renovation activity of property
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Created new resident flyers for welcome packets to be more informational.
Event Administrative Assistant
Chouinard's Cuisine Catering
01.2015 - 11.2016
- Managed team of 5 to 15 staff members for event setup and breakdown, including buffet and plated service
- Generated steady income flow by scheduling corporate lunches daily
- Coordinate and manage all aspects of event logistics, including venue selection, catering, transportation, and audio-visual setup, to ensure successful execution of events
- Assist in creating and implementing marketing strategies to attract new clients and increase event bookings.
Food & Beverage Manager
The Grand Plaza Resort
05.2012 - 12.2014
- Managed customer relations and handled phone inquiries, complaints, and group reservations
- Collaborated with resort departments for property management and maintained a 5-star rating on social media
- Conducted monthly inventory and implemented loss prevention measures
- Effectively managed payroll and timekeeping, including new hire paperwork and terminations.
Education
Associate of Arts - Broadcasting
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL05.2001
Skills
- Customer Service Professional
- Relatable Skills
- Leadership
- High Caliber Customer Service
- Ambitious & Motivated
- Adaptability & Collaborative Learner
- Exceptional Interpersonal Communication
- Property Management
- Accounting & Bookkeeping
- Social Media Marketing and Page Upkeep
- Coordination/ Scheduling/ Planning
- Detailed Oriented Cash Reconciliation
- Reservation Computer Systems
- Handling Vendor Relations
- Event Management
- Data Analytics
- Team Management
Technical Skills
- Excel Spreadsheets
- Google Office
- Word and Publisher
- Yardi, Popcard
- Campspot and Opera
- Rent Manager
- Graphic Design
Timeline
Front Office
The Sands Rv & Golf Resort
11.2022 - Current
Retail Team Lead
Grand Canyon Conservancy
02.2022 - 09.2022
Retail Store
The Royal Gorge Bridge
04.2021 - 10.2021
Front Desk / Night Auditor
The Karol Hotel (Marriott Brand)
11.2019 - 03.2020
Food Court Supervisor
The Amalie Arena
11.2018 - 10.2019
Assistant Property Manager
Bel-Air Apartments ( BH Management)
12.2016 - 11.2018
Event Administrative Assistant
Chouinard's Cuisine Catering
01.2015 - 11.2016
Food & Beverage Manager
The Grand Plaza Resort
05.2012 - 12.2014
Associate of Arts - Broadcasting
The Art Institute of Fort Lauderdale Inc
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