TARA M. COOK
Wolcott,NY
Summary
Qualified Case Manager with solid background in social services, specializing in client advocacy and support. Successfully facilitated numerous client cases, ensuring timely access to resources and assistance. Demonstrated ability to build strong rapport and navigate complex social systems effectively.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CPS Caseworker
St. Lawrence County Department of Social Services
06.2021 - Current
- Investigate and assess reports of child abuse and neglect, evaluating risk and ensuring child safety.
- Develop and monitor individualized safety and service plans, including coordination with substance use and mental health providers.
- Prepare court reports and provide testimony in Family Court.
- Collaborate with legal professionals, medical staff, law enforcement, and schools.
- Monitor case progress and adjust service plans to ensure court-ordered objectives are met.
Family Case Manager / Visitation Monitor
Oswego County Opportunities, Inc.
06.2018 - 11.2021
- Facilitated supervised family visits and developed service plans focused on safety and reunification.
- Collaborated with service providers and maintained accurate case records.
- Provided crisis intervention and advocacy for families engaged in child welfare systems.
Care Manager
LIFEPlan CCO NY
03.2020 - 06.2021
- Coordinated care for individuals with intellectual, developmental, and behavioral health needs.
- Linked clients to appropriate treatment, benefits, and community supports.
- Maintained detailed documentation and ensured regulatory compliance.
Direct Support Professional
Exceptional Family Resources
10.2016 - 06.2018
- Supported individuals with developmental disabilities to enhance daily living skills and independence.
- Documented support activities and collaborated with interdisciplinary teams to ensure consistent care.
Office Manager
Jackson Hewitt Tax Service Inc.
01.2008 - 08.2016
- Supervised office operations, managed scheduling, and coordinated client services.
- Maintained detailed financial records and staff training programs.
Education
Bachelor of Arts - Child Development
University of Arizona
Tucson, AZ08-2016
Skills
- Skilled in data reporting and documentation
- Upholding confidentiality standards
- Highly effective communication
- Client engagement
- Case investigations
- Motivational interviewing
- Case assessments
- Individualized service planning
- Behavior redirection
- Assessment skills
- Office administration
- Organizational skills
Certification
- National Family Development Credential
- Mandated Reporter Training
- OPWDD Behavioral Support Training
- Certified Child Passenger Safety Technician (CPST)
- Circle of Security Parenting Facilitator
- Forensic Interviewing
Core Competencies
- Case Management & Risk Assessment
- Behavioral Health & Substance Use Support
- Court-Involved Family Coordination
- Service Planning & Compliance Monitoring
- Interagency Collaboration
- Crisis Intervention & Resource Linking
- Documentation & Reporting
- Trauma-Informed Care
Additional Employment
Experience in early childhood education and childcare roles (2001–2015). Responsibilities included family engagement, program coordination, and child development support.
Timeline
CPS Caseworker
St. Lawrence County Department of Social Services
06.2021 - Current
Care Manager
LIFEPlan CCO NY
03.2020 - 06.2021
Family Case Manager / Visitation Monitor
Oswego County Opportunities, Inc.
06.2018 - 11.2021
Direct Support Professional
Exceptional Family Resources
10.2016 - 06.2018
Office Manager
Jackson Hewitt Tax Service Inc.
01.2008 - 08.2016
Bachelor of Arts - Child Development
University of Arizona