Tara M Rafferty
Woodlyn,PA
Summary
Detail-oriented with exceptional communication skills. Ability to handle multiple tasks effectively and efficiently in fast-paced environments, while taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives, and have the willingness to take on added responsibilities to meet team goals.
Friendly, respectful, creative person but also a technology-inclined professional who possesses strong troubleshooting capabilities with a customer-oriented attitude.
Organized and dependable, always with a positive attitude, effective time management, and problem-solving expertise. Have 20 plus years experience with ordering and installing tile, stone, cabinets, counters, heated floors, shower pans etc.
Overview
33
33
years of professional experience
Work History
Technical Support Engineer
Connect America/Medical Alert
Broomall, PA
03.2020 - Current
- Assist clients & installers with technical support & troubleshooting of PERS (personal emergency response systems)
- Assist Case Managers in keeping clients information upto date and HIPPA compliant
- Use daily Word, Excel, Microsoft 360, ADP for learning, several Monitoring Center portals incl Rapid Response & COPS etc,
- Complete HIPPA & other compliance forms online for clients, and re-certify annually for FWA & HIPPA Compliance w/self background checks for some states we contract withDiagnosed and resolved technical issues for medical alert systems, ensuring optimal functionality.
- Provided training and support to team members on troubleshooting processes and system updates.
- Conducted regular system audits to identify inefficiencies, implementing corrective measures promptly.
- Mentored junior staff in customer service protocols, enhancing overall team performance and satisfaction.
- Provided remote assistance to clients, ensuring timely resolution of reliability & connective concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Filled in for Customer Service duties when asked;
- scheduling installations, reaching out to case managers, basic technical support, verifying account information to ship units, placed orders for customers
- Utilized Microsoft 365 Excel, Word, Salesforce, ADP for training, proficient in Rapid Response, Orion, Stages/AG, Rescue Alert, Mastermind, COPS, Anelto, MyLink etc..
- Walked clients through self installation of PERS, assisted w/completing Compliance Forms
Office Worker/Advertising
Mark Galdo Ceramic Tile & Flooring
Lansdowne, PA
05.2009 - 03.2020
- Make/Receive customer and vendor phone calls
- Responsible for ordering, canceling, credits, shipping, issues etc, using Cin7 Inventory Program and Quickbooks
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Received and forwarded other incoming communications, including emails, faxes to appropriate staff.
- Quickbooks - accounts receivable, payable, entering deposits, issuing credits etc
- Input data into spreadsheets and databases.
- Make bank deposits
- Enter payroll
- Order office and other supplies
- Completed clerical tasks such as filing, copying, and distributing mail.
- Make sample boards of stone, glass, and ceramic tiles
- Maintained digital and physical files for projects, business records and customer accounts including data tracking.
- Coordinated and scheduled installs, meetings and appointments.
- Contributed to a positive work environment through proactive assistance and collaboration with colleagues across departments.
- Small Projects; creating brochures, pamphlets, coupons and business cards etc. with CorelDRAW and Microsoft Office and submitting them where needed for shows etc
Registration Clerk
Riddle Memorial Hospital
Lima, PA
01.1994 - 01.2000
- Log patients procedure info and take them or their specimen to where they needed to be
- Take verbal script orders for lab work, xrays etc from Dr's/RN's
- Registration clerk for the out-patient Lab, Short Procedures, nuclear med etc
- Enter and print patients insurance and emergency information for scheduled procedures
- Schedule testing
- Care for patients
- Answer phones
- Data Entry
Education
Certificate -
Beta Training Services
01.1994
GED Diploma - undefined
Sun Valley High School
01.1991
Skills
- Technical support & troubleshooting
- Time management abilities
- Continuous improvement
- Adaptability
- Collaborative team player
- Customer communication and empathy
- Professionalism
- Self motivation
- Friendly and patient
- Organizational skills
- Reliability
- Multitasking Abilities
- Microsoft windows and office
- Attention to detail
- Remote support
- Efficient and Proficient
- Flexible
- Typing
- Excel
- Proficient in navagating Rapid, Mastermind and other PERS Portals
Timeline
Technical Support Engineer
Connect America/Medical Alert
03.2020 - Current
Office Worker/Advertising
Mark Galdo Ceramic Tile & Flooring
05.2009 - 03.2020
Registration Clerk
Riddle Memorial Hospital
01.1994 - 01.2000
GED Diploma - undefined
Sun Valley High School
Certificate -
Beta Training Services