Tarandeep (Tara) Kaur
Information Systems Graduate
Kent,WA
Summary
Talented Business Operations Research Analyst with proven abilities in using analytical tools such as pivot tables, charts to support sales activities. Collaborative and hardworking team player with good understanding forecasting, data entry and business processes. A track record of identifying complex issues, collecting information and developing practical solutions to problems. Strong written and oral communication skills useful in summarizing and presenting findings to decision-makers and developing strategic recommendations. Self-motivated with desire to advance professionally as evidenced by recent education in information systems. Passionate about learning cutting-edge Big Data and Data Science tools and methods to complex business problems. Friendly and approachable with excellent communication and leadership skills.
Overview
4
4
years of professional experience
Work History
Business Systems Analyst
Student IT Architecture Competition
Seattle, WA
12.2019 - 04.2020
- Designed an end-to-end information architecture capturing 1 million new users by gathering business requirements (25 user stories, 40 business processes, 10 quality attributes and other SDLC requirements etc.) and developed 12 key product features and system architecture design (AWS) in the documentation
- Improved budget ROI by 30% (Prioritized 4 key feature releases, user goals from 6 interviews, outlined key product features, created a 24-week product roadmap, defined success metrics in the documentation, and saved 5 hours per weekly sprint.)
Business Analyst
Adobe Analytics Challenge
Seattle, WA
08.2019 - 09.2019
- Improved 5 underserved UI features (i.e., hidden menu bar, player statistics) on MLBʼs digital platform from web analytics on visitorsʼ intent, action, and competitor analysis on NFL and e-sports to drive engagement
- Recommended promoting esports “Fantasy Baseball” and marketing newly drafted players to local young fans, and forecasted 25% increase in young audience engagement and 30% increase in stadium ticket sales.
Customer Analyst
Wells Fargo
Kent, WA
01.2018 - 07.2018
- Improved weekly customer satisfaction scores based on various factors (wait times, task completion)
- Analyzed customersʼ banking needs during conversations, discussed product offerings and offered warm intros.
- Provided accurate information to customer inquiries and educated on online service offerings and mobile banking to enhance banking convenience via multiple self-service channels.
Marketing Analyst
Silicone Arts Lab
Memphis, TN
06.2016 - 08.2016
- Extracted web traffic data from social media (Facebook, Twitter) and surveys using Google Analytics and reported KPIs resulting in customer complaints reduction by 15%
- Increased quarterly web traffic up to 37% by analyzing Keywords using Excel to optimize organic search
- Improved email open response rates by 20% using A/B testing email marketing campaigns and newsletters.
Business Operations Research Analyst
Venus Pharmaceuticals Intl. Inc.
Hauppauge, NY
11.2009 - 12.2012
- Collaborated with IT and Finance concerning technical and non-technical requirements to to analyze scientific and statistical data to forecast market trends and gauged its potential impact.
- Gathered data on competitors and analyzed prices, sales and methods of marketing.
- Forecasted and tracked marketing and sales trends for dietary products by analyzing collected data concerning customer preferences through surveys and social media responses to identify new demographics trends.
Education
MSIS -
University of Washington
Recent coursework: Data Analysis, Managing IT Projects, Operations & Business Process Management, Data Mining & Analytics, IT & Marketing, IT & Organizational Strategy, Adv. Database Systems & Data Warehouse - undefined
Master of Business Administration (MBA) - undefined
University of Memphis
Skills
SQL, Tableau, Python, SEO, Keyword optimization, Excel, Google Analytics, MS Office, Adobe Analytics, Adobe XD, A/B Testing, ROI understanding, Communication, Organization and Time Management, Customer Experience, Teamwork and Collaboration, Multitasking Abilities
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Community Service
Healthpoint Medical, Kent WA | Volunteer, Patient & Family Advisory Committee (PFAC) | Nov 2019 – Present
- Supporting communities and improving Healthpoint’s services for patients and families.
Timeline
Business Systems Analyst
Student IT Architecture Competition
12.2019 - 04.2020
Business Analyst
Adobe Analytics Challenge
08.2019 - 09.2019
Customer Analyst
Wells Fargo
01.2018 - 07.2018
Marketing Analyst
Silicone Arts Lab
06.2016 - 08.2016
Business Operations Research Analyst
Venus Pharmaceuticals Intl. Inc.
11.2009 - 12.2012
MSIS -
University of Washington
Recent coursework: Data Analysis, Managing IT Projects, Operations & Business Process Management, Data Mining & Analytics, IT & Marketing, IT & Organizational Strategy, Adv. Database Systems & Data Warehouse - undefined
Master of Business Administration (MBA) - undefined
University of Memphis
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