Taraneisha Alexander
Humble,Texas
Summary
Strategic and performance-driven Operations Leader with 10+ years of experience improving efficiency, quality, and team performance across healthcare and service operations. Adept at analyzing data, monitoring KPIs, and driving process improvements that enhance accuracy, compliance, and customer satisfaction. Known for providing hands-on leadership through training, mentoring, and performance coaching while partnering with management to resolve escalations and implement operational solutions. Skilled in Genesys, Epic, Salesforce, and Microsoft 365 with a proven ability to translate metrics into actionable strategies that strengthen service delivery and team success.
Overview
7
7
years of professional experience
Work History
Care Coordinator II
One Call
Jacksonville, Florida
05.2023 - Current
- Manage a high caseload coordinating transportation and language services, ensuring timeliness, accuracy, and adherence to SOPs and client policies.
- Conduct NDA reviews to verify that agents follow SOPs and documentation standards, providing feedback to leadership for quality assurance and audit readiness.
- Listen to recorded calls to confirm appointments are created correctly, making adjustments as needed to maintain accuracy and compliance.
- Identify and escalate cases when vendors are noncompliant or client or claimant concerns cannot be resolved at the coordinator level.
- Assist new hires and peers by clarifying procedures, answering process questions, and allowing shadowing opportunities to strengthen team understanding and confidence.
- Contribute to departmental projects such as Sierra project, Sunsetting, NDA reviews, and staffing initiatives, providing additional support to leadership and operations teams as needed.
- Maintain productivity, accuracy, and quality goals while providing excellent customer service and professional communication.
Area Supervisor II
Little Caesars
Houston, TX
02.2022 - 05.2023
- Analyzed operational data to identify trends and optimize resource allocation, contributing to a 13% reduction in operational costs.
- Supervised and trained frontline staff, conducting over 50 performance evaluations annually and improving team productivity by 20%.
- Led onboarding and compliance training initiatives, reducing onboarding time, and increasing policy adherence across locations.
- Maintained 95% compliance audit scores by monitoring quality assurance metrics and enforcing company service standards.
Environmental Services Coordinator
Houston Methodist Hospital
Houston, Texas
08.2021 - 02.2022
- Directed environmental service operations for the opening of a new 40-bed geriatric wing, completing project deliverables 2 weeks ahead of schedule and ensuring full regulatory readiness.
- Increased departmental audit scores , and achieved a 97% compliance rate by identifying safety risks and implementing corrective protocols.
- Collaborated with nursing and patient experience teams to address environmental service concerns, contributing to a 17% improvement in patient satisfaction scores related to cleanliness and service responsiveness.
- Generated and presented weekly compliance and quality assurance reports, supporting cross-functional decision- making and reducing policy violations.
Area Supervisor
Little Caesars
Houston, Texas
03.2021 - 08.2021
- Improved service quality scores by 18% across seven locations by analyzing customer feedback and coaching team members on resolution techniques.
- Collaborated with HR to enhance the candidate selection and onboarding process, reducing turnover and building high-performing service teams.
- Oversaw rollout of a new point-of-sale system across multiple sites, achieving 100% operational readiness with minimal service disruption.
- Led process improvement initiatives that reduced the average customer complaint resolution time by 22%, increasing satisfaction and retention.
Training Manager
Little Caesars
Houston, Texas
02.2019 - 03.2021
- Led training and quality initiatives across multiple store locations, ensuring consistent operational performance and policy adherence.
- Partnered with district leaders to analyze performance data, identify training needs, and implement targeted development plans.
- Created and maintained SOP documentation and training materials to support accuracy, compliance, and onboarding efficiency.
- Facilitated hands-on training, evaluations, and mentorship for new hires and promoted staff, improving retention and team engagement.
- Supported leadership by monitoring audit trends and recommending process adjustments to enhance service quality and compliance outcomes.
Education
Master Of Business Administration (MBA) - Management
Lamar University
Beaumont, Texas12-2024
Bachelor Of Science (BS) - Heakth Administration
Texas Southern University
Houston, TX12-2023
Skills
- Genesys Talkdesk Epic Salesforce Microsoft Office 365 (Excel, Outlook, Word, Teams)
- Data Analysis & Performance Reporting
- Quality Assurance & Compliance Auditing
- Process Improvement & Workflow Optimization
- KPI Tracking & Root Cause Analysis
- Training, Coaching & Onboarding Support
- Case Management Systems & Documentation Accuracy
- Call Monitoring & Evaluation
- Escalation & Issue Resolution Management
- Scheduling & Resource Coordination
- Customer Experience & Service Delivery Excellence
Timeline
Care Coordinator II
One Call
05.2023 - Current
Area Supervisor II
Little Caesars
02.2022 - 05.2023
Environmental Services Coordinator
Houston Methodist Hospital
08.2021 - 02.2022
Area Supervisor
Little Caesars
03.2021 - 08.2021
Training Manager
Little Caesars
02.2019 - 03.2021
Master Of Business Administration (MBA) - Management
Lamar University
Bachelor Of Science (BS) - Heakth Administration
Texas Southern University