Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Taraneka Bingham

Thibodaux,LA

Summary

Motivated and dedicated professional seeking a dynamic role as a Medical Assistant or Customer Service Representative. Eager to utilize strong background in patient care, clinical procedures, and medical technology to provide exceptional care and support healthcare professionals, while also leveraging excellent communication skills and a proactive approach to deliver outstanding customer service and positively contribute to the organization's success.

Overview

9
9
years of professional experience

Work History

Virtual Installation Representative

ADT
12.2022 - 02.2024
  • Coordinated virtual installation procedures for ADT security systems
  • Conducted comprehensive system demonstrations and provided technical support to customers
  • Ensured accurate and timely documentation of customer interactions and system installations
  • Collaborated with cross-functional teams to resolve technical issues and improve customer satisfaction.
  • Managed approximately 30 incoming calls, and emails per day from customers.

Medical Assistant

All Industrial Medical Services (AIMS) Clinical
03.2017 - 04.2023
  • Assisted healthcare professionals in various clinical procedures, including patient examinations and treatments
  • Prepared and maintained patient records, ensuring accuracy and confidentiality
  • Conducted basic laboratory tests and collected specimens for diagnostic purposes
  • Managed inventory and ensured proper sterilization of medical equipment
  • Identified and followed through on 100% of prior authorizations, referrals, and medication refills
  • Automated 6 clerical functions such as filing paper medical records and processing insurance forms
  • Streamlined instruments and equipment 15+ times per week, ensuring all were cleaned, in good working order, and organized for physician.

Online Customer Service Representative

Ontel
10.2019 - 04.2020
  • Addressed customer inquiries and provided prompt assistance via online channels
  • Resolved customer complaints and issues effectively, ensuring high customer satisfaction
  • Processed online orders and tracked shipments to ensure timely delivery
  • Maintained accurate records of customer interactions and identified areas for process improvement.
  • Responded to website and email inquiries within 2 business days to maintain customer satisfaction and generate positive reviews.

Certified Nursing Assistant

Terrebonne Place
04.2017 - 10.2019
  • Provided direct patient care, assisting with activities of daily living and ensuring patient comfort
  • Monitored vital signs, documented observations, and reported any changes to nursing staff
  • Assisted in mobility and transfer of patients, adhering to safety protocols
  • Collaborated with interdisciplinary healthcare teams to develop and implement patient care plans.
  • Supported needs of 10-17 residents under long-term care.

Cashier / Customer Service

Dollar General
09.2016 - 03.2017
  • Processed customer transactions accurately and efficiently using point-of-sale systems
  • Provided friendly and attentive customer service, addressing inquiries and resolving issues
  • Maintained cleanliness and organization of store, restocking shelves as needed
  • Collaborated with team members to achieve sales targets and promote positive shopping experience.
  • Lifted up to 20 pounds at once and used forklift to move heavier loads.

Customer Service Representative

Lowe's Home Improvement
12.2014 - 09.2016
  • Assisted customers with product selection, inquiries, and resolving concerns
  • Processed customer orders and coordinated delivery or pickup schedules
  • Provided accurate product information and recommendations to enhance customer satisfaction
  • Collaborated with internal departments to resolve customer issues and ensure seamless shopping experience.

Education

Certificate - Medical Assistant

Blue Cliff College, Houma, LA
05.2017

Certified Medical Assistant

High School Diploma -

Terrebonne High School, Houma, LA
05.2014

Skills

  • Patient Care
  • Electronic Medical Records (EMR)
  • Medical Terminology
  • Patient Advocacy
  • Problem Solving
  • Remote Support
  • Software Installation
  • Typing Speed
  • Phone Etiquette
  • Appointment Scheduling
  • Billing management
  • Goal-Oriented
  • Call Center Operations
  • Verbal and written communication
  • Call Center Customer Service
  • Data Entry
  • Customer Support
  • Multitasking ability
  • Attention to Detail
  • Time Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Virtual Installation Representative - ADT
12.2022 - 02.2024
Online Customer Service Representative - Ontel
10.2019 - 04.2020
Certified Nursing Assistant - Terrebonne Place
04.2017 - 10.2019
Medical Assistant - All Industrial Medical Services (AIMS) Clinical
03.2017 - 04.2023
Cashier / Customer Service - Dollar General
09.2016 - 03.2017
Customer Service Representative - Lowe's Home Improvement
12.2014 - 09.2016
Blue Cliff College - Certificate, Medical Assistant
Terrebonne High School - High School Diploma,

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Taraneka Bingham