Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
CustomerServiceRepresentative

Tarang (TJ) PATEL

Fort Worth,TX

Summary

Highly energetic hotel manager with more than 15 years of experience working in hospitality industry. Successful background with mid-range hotels providing unforgettable service to visitors and clients.

Overview

15
15
years of professional experience
3
3
Languages

Work History

Hotel General Manager/Owner

DAYS INN & SUITES MINERAL WELLS, TX
Mineral Wells, TX
09.2014 - 09.2022
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Processed payroll for all the employee using QuickBooks.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Supervised team of 4 front desk agents and 6 housekeeper and helped to resolve issues arising during shifts.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Increased customer service ratings through personable service.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.



Hotel Front Desk Clerk

Days Inn Hotel Oklahoma City
Oklahoma City, OK
12.2013 - 09.2015
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collected room deposits, fees and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Hotel Front Desk Clerk

Travelodge
West Palm Beach, FL
10.2008 - 12.2013
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collected room deposits, fees and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.

Education

High School Diploma -

MKGM
INDIA
05.2001 -

Skills

    Guest accommodations

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Accomplishments

Winner of 8 CHAIRMAN'S AWARD awarded by WYNDHAM HOTELS.

Winner of TRAVELERS CHOICE AWARD for 2016 AND 2019 awared BY TRIP ADVISOR.

My hotel is top rated hotel in the town.

Additional Information

I also did little maintenance in the hotel from small repair work, to maintaining pool cleaning and chemicals.

I also installed whole Wifi system in the hotel.

Computer Skills: Excel, Word, powerpoint.

Timeline

Hotel General Manager/Owner

DAYS INN & SUITES MINERAL WELLS, TX
09.2014 - 09.2022

Hotel Front Desk Clerk

Days Inn Hotel Oklahoma City
12.2013 - 09.2015

Hotel Front Desk Clerk

Travelodge
10.2008 - 12.2013

High School Diploma -

MKGM
05.2001 -

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Tarang (TJ) PATEL