TARANISHA ROBINSON
Savannah,GA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Proven ability to work effectively in a team or individual setting. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Communciation Officer III
Chatham County Government
11.2015 - Current
- Answered 911 emergency and non-emergency phone calls and asked open-ended questions to ascertain the type of resources that were needed.
- Used Computer Aided Dispatch Software to input information for emergency/non emergency calls into the system with exceptional detail and accuracy.
- Maintained all appropriate licensing and professional certificates to include GA POST Dispatcher Certification, GCIC/NCIC Terminal Operator Cetrificate, Professional Dispatch certificates in all disciplines Police, Fire and Medical
- Used radio, telephone and computer software to update first responders with new information.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Demonstrated exceptional attention to detail when documenting each call, ensuring accuracy for future reference or legal proceedings.
- Developed strong multitasking abilities while simultaneously fielding phone calls, radio communications, and assisting fellow dispatchers.
- Trained and monitored oncoming dispatchers to ensure they are entering and dispatching all calls in a timely but accurate manner.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Entered and removed warrants, missing persons and stolen vehicles into the GCIC/NCIC database when requested by officer.
Patient Transporter
Memorial Health University Medical Center
08.2013 - 10.2015
- Completed all daily assigned patient transfers for patients receiving various levels of care including intensive care.
- Cultivated and fostered relationships with patients and medical personnel to forge trust and ensure satisfaction.
- Maintained professionalism, effectively communicated with patients and on behalf of patients, to include reading and handling non-complex records of patient names, pick-up sites, and delivery times to ensure transport of patient in correct locations.
- Skilled in establishing and maintaining effective work relationships, patience and compassion in handling all patients, as well as empathy and compassion in managing patient family members.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Maintained confidentiality of patient data and condition to safeguard health information.
Server
Cracker Barrel
03.2012 - 07.2015
- Multitasked by taking orders while making them in a timely manner while providing exceptional customer service.
- Worked as a cashier while handling cash and credit card transactions while using time management.
- Relayed orders to the cooks and ensured that all orders were delivered on time and ensured the accuracy and quantity of every order.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Bachelor of Science - Applied Behavior Analysis
Savannah State University
Savannah, GA4 2023
High School Diploma -
Windsor Forest High School
Savannah, GASkills
- Exceptional Verbal & Written Communication
- Time Management
- Detail-Oriented
- Multitasking
- Organization
- Decision making
- Microsoft Office/Software proficient
- Training and mentoring
- Maintaining files
- Database entry
- Deadline-oriented
- Superb interpersonal skills
Affiliations
- Member, APCO Association
- Member, Organization Against Destructive Decisions
Accomplishments
- Advanced from Communication Officer I to level III within one year by successfully learning and executing all skills and abilities needed for the position in a timely manner.
Timeline
Communciation Officer III
Chatham County Government
11.2015 - Current
Patient Transporter
Memorial Health University Medical Center
08.2013 - 10.2015
Server
Cracker Barrel
03.2012 - 07.2015
Bachelor of Science - Applied Behavior Analysis
Savannah State University
High School Diploma -
Windsor Forest High School
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