Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Taranja Kiel

Birmingham,AL

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

25
25
years of professional experience

Work History

Store Manager

Badcock Furniture Store
10.2015 - Current
  • Responsible for facilitating and supervising daily operations at the store to make sure that employees work together effectively to make sales
  • Lead a team of 11 employee's
  • Lead a team that produce over 80,000 in sales a week
  • Develop strategies to improve customer service, drive store sales, increase profitability
  • Conduct interviews, while making sure the store is stocked, clean and in proper working order
  • Supervises cash control; verifies and make bank deposits; ensures inventory accuracy through routine inventory audits.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Managed inventory control processes to restore back stock, control costs, while scanning in merchandise twice off truck to fulfilled orders and floor display
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Submitted orders for new inventory.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
  • Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control, and store opening and closing procedures.

Store Manager

Simply Gorgeous Boutique
01.2005 - 01.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.

Branch Manager

West Teleservices
01.2000 - 01.2008
  • I supervise while training, and providing leadership to assigned sales room
  • Proactively supervised the duties of the staff
  • Ensured progress towards meeting performance goals
  • Responsible for motivation of reps and tracking of daily performance
  • Duties include scheduling, training, sales meetings, game planning, employee recognition, and payroll reporting
  • Required good listening skills, excellent communication skills, and the ability to build and maintain rapport with reps and management team
  • Gained experience in departmental operating procedures and policies, customer service principles and practices, sales techniques and methods, and workers compensation laws and regulations.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Education

Associate of Arts -

University of Phoenix
Tempe, AZ
2014

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Team Leadership
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory Management
  • Store Merchandising
  • Cash Management
  • Employee Training
  • Inventory Control
  • POS Systems
  • Goals and performance
  • Team Building and Leadership
  • Team motivation
  • Operations Management
  • Leadership Development
  • Supply Ordering
  • Store displays
  • Staff Supervision
  • Accurate Cash Handling
  • Payroll Management
  • Loss Prevention
  • Bank and Safe Deposits
  • Inventory Oversight
  • Loss Prevention Procedures
  • Retail Merchandise Quality Standards
  • Performance Reviews
  • Sales Coaching
  • Maximizing profitability
  • Leading Staff Meetings
  • Advertising and marketing
  • Decision-Making
  • Teamwork and Collaboration
  • Recruitment and hiring

Accomplishments

  • Increased sales by coaching my sales team , which lead them to be the top sales associates in the company (2021-2024)on new merchandising standards.
  • Achieved the Top Revenue Store in the company ranking 2024.
  • Managed a store with exceeded company expectations in inventory control.

References

Upon Request

Timeline

Store Manager

Badcock Furniture Store
10.2015 - Current

Store Manager

Simply Gorgeous Boutique
01.2005 - 01.2015

Branch Manager

West Teleservices
01.2000 - 01.2008

Associate of Arts -

University of Phoenix

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Taranja Kiel