Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Taco Bell
01.2021 - 11.2022
Cooperated with coworkers to improve customer experience and manage storefront.
Coached crew members to optimize performance and motivate toward more efficient work.
Supervised employees and oversaw quality compliance with company standards for food and services.
Exercised composure under pressure and in escalated customer service scenarios.
Food Champion
Taco Bell
01.2020 - 12.2020
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Cashier
Taco Bell
05.2018 - 12.2019
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Public Health
California Sacramento State University
Sacramento, CA
05.2024
High School Diploma -
Monterey Trail High School
Elk Grove, CA
05.2018
Skills
Strong customer service and effective communication
Ability to work both independently and in a team environment
Strong Problem-Solving
Inventory Accuracy
Certification
ServSafe Food Protection, American National Standard Institute, Conference for Food Protection - 2021-2026