Tara Wulf
Rogers,US
Summary
Experienced and dedicated team leader with a talent for enhancing employee satisfaction and driving business success. Known for a diplomatic and friendly approach, committed to providing comprehensive employee training to foster growth and productivity. A hardworking team player with a wealth of experience and knowledge to effectively tackle any operational demand that arises.
Overview
7
7
years of professional experience
Work History
Team Lead
Walmart
01.2022 - Current
- Assisted in helping 9 associates promote to new positions.
- Managed teams of 15-20 people, and also assist in overseeing a team of 123 people.
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Business Analyst
Walmart
07.2024 - 04.2025
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Responsible for assisting in transitioning to new lines of business to Walmart.
- Consistently maintained, updated, and communicated any process changes.
- Pulled data as needed for review by stakeholders.
- Developed strong business relationships with stakeholders.
Resolution Specialist Customer Escalations
Walmart
01.2021 - 01.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Improved customer satisfaction by resolving complex issues promptly and professionally.
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
- Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently during periods of high call volume or complex caseloads.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
- Enhanced interdepartmental cooperation, working closely with product team to inform about recurring customer issues.
- Elevated customer satisfaction scores, personalizing solutions to fit individual customer needs.
Team Lead
Walmart
01.2019 - 01.2021
- Prioritized and organized tasks to efficiently accomplish service goals.
- Fostered positive employee relationships through communication, training and development coaching.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Resolution Specialist II
Walmart
01.2018 - 01.2019
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Participated actively in ongoing professional development opportunities to stay current on industry best practices and enhance personal skillset.
Resolution Specialist I
Walmart
12.2017 - 01.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Developed tailored strategies for dispute resolution, resulting in successful outcomes and increased client retention rates.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
Education
Certificate of Emotional Intelligence -
LinkedIn
Skills
- Adaptability
- Employee engagement
- Documentation and Reporting
- Expectation Setting
- Giving Constructive Feedback
- Problem-Solving
- Work Planning and Prioritization
- Teamwork and Collaboration
- Performance management
- Teamwork and Collaboration
- Relationship building
- Active listening
Work Preference
References
References available upon request.
Timeline
Business Analyst
Walmart
07.2024 - 04.2025
Team Lead
Walmart
01.2022 - Current
Resolution Specialist Customer Escalations
Walmart
01.2021 - 01.2022
Team Lead
Walmart
01.2019 - 01.2021
Resolution Specialist II
Walmart
01.2018 - 01.2019
Resolution Specialist I
Walmart
12.2017 - 01.2018
Certificate of Emotional Intelligence -
LinkedIn
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