Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Hi, I’m
Tara Wulf
Rogers,AR
Summary
Overview
6
years of professional experience
Work History
Walmart
Team Lead
01.2022 - Current
Job overview
- Assisted in helping 9 associates promote to new positions.
- Managed teams of 15-20 people, and also assist in overseeing a team of 123 people.
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Walmart
Resolution Specialist Customer Escalations
01.2021 - 01.2022
Job overview
- Managed at the least 30 chats throughout the day.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Improved customer satisfaction by resolving complex issues promptly and professionally.
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
- Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently during periods of high call volume or complex caseloads.
Walmart
Team Lead
01.2019 - 01.2021
Job overview
- Prioritized and organized tasks to efficiently accomplish service goals.
- Fostered positive employee relationships through communication, training and development coaching.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Walmart
Resolution Specialist II
01.2018 - 01.2019
Job overview
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Participated actively in ongoing professional development opportunities to stay current on industry best practices and enhance personal skillset.
Walmart
Resolution Specialist I
12.2017 - 01.2018
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Developed tailored strategies for dispute resolution, resulting in successful outcomes and increased client retention rates.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
Education
LinkedIn
Certificate of Emotional Intelligence
University Overview
Skills
- Adaptability
- Employee engagement
- Documentation and Reporting
- Expectation Setting
- Giving Constructive Feedback
- Problem-Solving
- Work Planning and Prioritization
- Overseeing Daily Activities
- Teamwork and Collaboration
- Performance management
References
References
References available upon request.Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balance401k matchPaid time offHealthcare benefitsStock Options / Equity / Profit SharingWork from home optionCareer advancementCompany CultureAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Lead
Walmart
01.2022 - Current
Resolution Specialist Customer Escalations
Walmart
01.2021 - 01.2022
Team Lead
Walmart
01.2019 - 01.2021
Resolution Specialist II
Walmart
01.2018 - 01.2019
Resolution Specialist I
Walmart
12.2017 - 01.2018
LinkedIn
Certificate of Emotional Intelligence
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