Hi, I’m
Tar Chelle Taylor
Rocky Mount,N.C.
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
17
years of professional experience
Work History
WELLS FARGO
ACCOUNT RESOLUTION SPECIALIST
09.2019 - Current
Job overview
- Consistently learn and apply operational policies and State & Federal regulations governing collection practices
- Structured workdays with all your calls monitored for quality and accuracy
- Demonstrate strong organizational and time management skills in order to achieve department productivity metrics
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Set up plans to handle payments, payment plans and defaults on balances.
- Completed documentation for actions and customer interactions.
- Informed customers about issue resolution processes and progress and negotiated resolution of disputes.
- Evaluated each customer's situation with fresh eye in order to develop most effective solution.
- Reviewed accounts with aging balances and contacted customers to review options.
- Have worked stretch assignments to include 9 months spent assisting Titles with Title Releases
Manpower/Cummins RMEPWhitakers, NC
Material Handler
03.2015 - 09.2019
Job overview
- Protected company inventory by maintaining and organizing storage areas.
- Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Used digital database to keep records of units and stock moved.
- Organized warehouse inventory according to warehouse plan.
- Utilized forklift to move inventory items.
- Operated lift equipment to safely move stock in and out of high bay areas and around premises.
- Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.
- Managed warehouse receiving, storing and shipping.
- Logged unit quantities and entered data into inventory database.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Maintained adequate supply of approved safety and PPE supplies for work force.
- Conducted safety briefings at beginning and end of shifts to inform crews of daily task safety hazards.
- Investigated, resolved and reported on occurrences documented on employee incident and accident reports.
LITTLE CAESAR’SRocky Mount, NC
Crew Shift Leader
03.2014 - 03.2015
Job overview
- Balanced cash drawers, operated registers and prepared cash deposits.
- Created shift schedules and communicated to team members.
- Monitored employee productivity and provided constructive feedback and coaching.
- Maintained work environments that encouraged compliance with safety laws and employment guidelines.
- Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows.
- Managed employee requests, issues and conflicts.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Assigned duties to specific employees and teams according to roles and skills.
- Managed time off requests and unexpected no-show situations.
Correctional officer
04.2013 - 07.2014
Job overview
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Applied non-violent response tools and physical restraint during problematic situations.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
QVC, INCRocky Mount, NC
Outbound Shipper
02.2011 - 03.2012
Job overview
- Unloaded, picked, staged and loaded products for shipping while overseeing special orders and after-hours operations.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Compared and verified identifying information of outgoing shipments.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
US Army ReserveRocky Mount, NC
Light-Wheel Vehicle Mechanic
05.2006 - 05.2011
Job overview
- Ending Rank E-4 (Specialist)
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Removed old oil, replace filters and added correct amount of new [Type] oil.
- Repaired, replaced and adjusted brakes.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Completed standard inspections to assess wear and damage to vehicles.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Planned work procedures using charts, technical manuals and experience.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Controlled platoon in mounted and dismounted operations.
- Managed receipt, storage and issue of ammunition processes.
- Trained and managed new recruits in tactical and combat warfare.
WEST CORPORATION
Customer Service Representative
03.2009 - 05.2011
Job overview
- Receives inbound calls from patients with refill medication requests and/or questions or concerns about refills and prescriptions, and other services related to the business
- Identify specified issues and bring to the attention of Floor Supervisor
- Performs data entry, including patient demographic, billing, and prescription information
- Effectively triaged customers' questions and needs to the appropriate staff member
- Developed strong customer relationships to encourage repeat business.
- Provide excellent customer service as evidenced by a willingness and ability to assist customers with their questions/concerns, treating customers in a friendly and helpful manner, and maintaining a positive attitude
- Upholds patients’ rights including privacy and confidentiality
- Conveys empathy and understanding when handling customer service issues.
- Maintained database by entering new and updated customer and account information.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed, corrected or deleted data, verifying customer and account information.
Education
Nash Central High SchoolRocky Mount, NC
High School Diploma
06.2007
Skills
- Lead groups in stand-up meetings
- Performance improvement techniques
- Team-oriented
- Documentation skills
- Great organizational skills
- Problem solving skills
- Reliable
- Multi-tasking skills
- Self- motivated
- Time management
- Critical Thinking
- Risk management
- Call center background
- Quality control
- Microsoft Office expertise
- Office equipment proficiency
- Problem-solving abilities
- High-energy attitude
- Customer relations
- Data entry
- Scheduling and calendar management
- Customer service
- Microsoft Office
- Experience in leadership
Timeline
ACCOUNT RESOLUTION SPECIALIST
WELLS FARGO
09.2019 - Current
Material Handler
Manpower/Cummins RMEP
03.2015 - 09.2019
Crew Shift Leader
LITTLE CAESAR’S
03.2014 - 03.2015
Correctional officer
04.2013 - 07.2014
Outbound Shipper
QVC, INC
02.2011 - 03.2012
Customer Service Representative
WEST CORPORATION
03.2009 - 05.2011
Light-Wheel Vehicle Mechanic
US Army Reserve
05.2006 - 05.2011
Nash Central High School
High School Diploma
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