Unit Clerk / Customer Service
TARCIA HOLMES
Catholic Health Systems
East Providence,RI
36
years of professional experience
Experienced customer service representative with a strong background in managing patient records and facilitating communication between medical staff and patients. Recognized for consistently streamlining administrative processes and enhancing patient care through effective coordination. Demonstrated ability in accurate data entry and maintaining confidentiality, ensuring the highest level of professionalism in all tasks performed.
Work History
Unit Clerk/Mother Baby
2 Years 8 Months- Managed patient records using electronic health record (EHR) systems to ensure data accuracy and accessibility.
- Coordinated communication between healthcare staff, patients, and families to enhance service delivery.
- Oversaw inventory management of office supplies, ensuring adequate stock levels for uninterrupted service.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
Field Representative
5 Years 1 Month- Conducted field data collection to ensure accurate demographic statistics.
- Led community engagement initiatives to educate the public on census importance.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Assisted in training new team members, resulting in increased productivity and overall team performance.
- Maintained detailed records of client interactions, ensuring accurate data collection for future reference and reporting purposes.
- Coordinated with local agencies to enhance participation rates in surveys.
Patient Financial Representative/ ER
8 Months- Facilitated insurance verification processes, streamlining patient eligibility checks and reducing delays.
- Facilitated a smooth registration process for emergency room patients, ensuring accurate data collection and quick access to care.
- Reduced billing errors with thorough attention to detail when entering patient information into financial systems.
- Improved patient satisfaction by providing accurate and timely billing information.
- Provided exceptional customer service, addressing patient concerns promptly and professionally while maintaining empathy and understanding.
Unit Clerk/SICU
11 Months- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
Unit Clerk/Med/Surg
2 Years- Managed patient admissions and discharges, ensuring accurate documentation and seamless transitions.
- Coordinated communication between medical staff and patients, enhancing service delivery and patient satisfaction.
- Obtained and organized medical records for office visits and scheduled labs.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Answered multi-line telephone system, provided information, and directed calls.
- Processed medical insurance claims and payments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Unit Clerk/OB/GYN
2 Years 6 Months- Managed patient records and ensured accurate documentation in electronic health record systems.
- Coordinated communication between healthcare teams to streamline patient care operations.
- Monitored inventory levels for medical supplies, ensuring timely replenishment to support clinical needs.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
Registrar/Unit Clerk/ER
2 Years- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Conducted patient intake interviews, recording and documenting relevant information.
- Answered multi-line telephone system, provided information, and directed calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Unit Clerk/Patient Admitting Representative/OB/GYN
11 Years 6 Months- Managed patient records, ensuring accuracy and confidentiality in compliance with hospital policies.
- Coordinated communication between medical staff, patients, and families to streamline operations.
- Scheduled appointments and procedures efficiently, optimizing patient flow within the unit.
- Maintained inventory of medical supplies, ensuring timely replenishment to support clinical needs.
- Assisted in onboarding new clerical staff, providing training on procedures and systems utilization.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
- Answered multi-line telephone system, provided information, and directed calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepared admissions charts and scanned records.
- Processed medical insurance claims and payments.
Education
Associate degree - Science
Secretarial Certificate/ GED
Skills
HIPAA regulations knowledge
Effective documentation practices
Customer engagement
Experience with Epic Systems
Proficient in managing multi-line phone systems
Timeline
Unit Clerk/Mother Baby
Catholic Health Systems
12.2021 - 08.2024Read More
Field Representative
US Census Bureau
03.2010 - 04.2015Read More
Patient Financial Representative/ ER
Lexington Medical Center
03.2009 - 11.2009Read More
Unit Clerk/SICU
MUSC
04.2008 - 03.2009Read More
Unit Clerk/Med/Surg
Rockdale Medical Center
10.2005 - 10.2007Read More
Unit Clerk/OB/GYN
Northside Hospital
03.2003 - 09.2005Read More
Registrar/Unit Clerk/ER
Redmond Regional Medical Center
08.2000 - 08.2002Read More
Unit Clerk/Patient Admitting Representative/OB/GYN
New York Presbyterian Medical Center
12.1988 - 06.2000Read More
Homeland Secretary
Associate degree from Science
Read More
Career Advancement
Secretarial Certificate/ GED
Read More