Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tarcia Phillips

Beaumont

Summary

Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.

Organized Patient Service Representative with 24 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.

Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Healthcare Customer Service Representative

Alorica
07.2024 - 08.2025
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.

Chat Support Representative

Amazon
04.2023 - 07.2024
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.

Inbound Call Center Representative

KECH, Inc.
06.2022 - 04.2023
  • Counseled students and parents on financial aid opportunities, application procedures, and college resources, ensuring comprehensive support and adherence to FERPA and other regulatory standards.
  • Analyzed and resolved complex cases involving incomplete or conflicting financial aid data, providing clear and accurate guidance to facilitate informed decisions.
  • Verified the accuracy and consistency of information on financial aid forms against supporting documentation, maintaining meticulous records of student interactions and inquiries.

Inbound Customer Service Representative

Teleperformance
08.2020 - 06.2022
  • Evaluated caller information to assess urgency and directed individuals to suitable insurance services, including Medicare, Medicaid, and private plans.
  • Determined necessary interventions to address and resolve complex customer inquiries efficiently.
  • Facilitated access to appropriate healthcare coverage by assisting with the navigation of insurance benefits and processes.

Certified Hemodialysis Technician

DaVita
01.2006 - 08.2020
  • Provided comprehensive support to registered nurses by assisting with dialysis treatments, ensuring adherence to scientific principles and treatment protocols.
  • Facilitated the smooth operation of the dialysis process, including equipment preparation and patient monitoring, to deliver effective patient care.
  • Addressed the physical and emotional needs of patients receiving dialysis, offering compassionate support and intervention when necessary.

Onboarding Specialist

Lewis Home Healthcare
01.1997 - 01.2006
  • Facilitated the interview process, clarifying training and onboarding expectations for candidates, and conducted New Hire Orientation sessions focusing on HR policies and safety protocols.
  • Coordinated with various departments to ensure mandatory safety training was completed for all new hires, reinforcing compliance and workplace safety standards.
  • Collaborated with Payroll to enroll new employees in the timekeeping system, provided guidance on its usage, and gathered feedback through regular follow-ups to ensure accurate completion of New Hire questionnaires.

Education

High School Diploma -

Washington High School
Kansas City, KS
05.1996

Skills

  • Attentiveness
  • Clear Communication Skills
  • Knowledge of the Product
  • Ability to Use Positive Language
  • Acting Skills
  • Time Management Skills
  • Ability to Read Customers
  • Hospice Care
  • Dialysis Experience
  • Laboratory Experience
  • Patient Care
  • Vital Signs
  • Phlebotomy
  • English
  • Typing
  • EMR Systems
  • Experience Administering Injections
  • Medical Office Experience
  • Medical Imaging
  • Hospital Experience
  • Medication Administration
  • Epic
  • Medical Records
  • Microsoft Word
  • Documentation Review
  • Recruiting
  • Windows
  • Expert
  • Customer Service
  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Call center experience
  • Claims processing
  • Data entry proficiency
  • Medical billing

Certification

  • CCHT None
  • First Aid Certification None
  • CNA None
  • Certified Hemodialysis Technician None
  • CPR Certification None
  • Dispatch Certification

Timeline

Healthcare Customer Service Representative

Alorica
07.2024 - 08.2025

Chat Support Representative

Amazon
04.2023 - 07.2024

Inbound Call Center Representative

KECH, Inc.
06.2022 - 04.2023

Inbound Customer Service Representative

Teleperformance
08.2020 - 06.2022

Certified Hemodialysis Technician

DaVita
01.2006 - 08.2020

Onboarding Specialist

Lewis Home Healthcare
01.1997 - 01.2006

High School Diploma -

Washington High School