Tarea Jones
Snellville,GA
Summary
Renowned Business Coach develops and improves processes by leveraging data and analytics, assessing root causes and providing insights to help companies drive strong results. Solid verbal, written and presentation skills, particularly in delivering constructive feedback and working through complex issues. Consistently mitigates long-term risks and finds path forward in difficult situations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Executive Coach
Results-Oriented Coaching
12.2008 - Current
- Provide leadership development coaching to senior and high potential leaders and business owners; which also may or may not include performance coaching and career coaching
- Executed predesigned programs with different corporations and customized proprietary instruments under the results oriented coaching brand
- Administered, interpreted and provided feedback on 360 tools, Myers Briggs Type Instruments (MBTI), and Fundamental Interpersonal Relationship Orientation Behavior (FIRO-B)
- Provided resources, tools and resume support to career seeking clients.
- Analyzed needs, established learning objectives and delivered training programs and other education and development services.
- Marketed programs and reviewed utilization records and participant evaluations.
- Identified and implemented competency models and recommended and delivered integrated learning and development tools and programs.
- Attended seminars, business expos and other events to develop and support small businesses.
- Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
- Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for clients.
- Monitored and analyzed clients' progress, results and overall satisfaction to implement process improvement initiatives.
Director of Operations
Nuberty Inc.
12.2018 - 11.2024
- Led negotiations, budgeting, purchasing, and put efficient workflows in place to maximize the organization’s productivity and performance
- Developed long-term operational strategies, working closely with the CEO and CMO
- Established both quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness could be evaluated; consistently identified opportunities for improvement
- Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale
- Improved customer service and satisfaction through policy and procedural changes.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Sales & Marketing Director
C-Med Solutions
12.2014 - 12.2018
- Led and managed the sales team by implementing sales plans to increase company profit margins
- Designed plans, sales objectives and quotas to meet company sales targets
- Trained and motivated staff to attain sales goals
- Developed and cultivated relationships with partners, vendors and clients to effectively evaluate costs and establish competitive price points.
- Analyzed sales and marketing data for improved strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Utilized CRM software to track sales progression and communicate project needs.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Senior Training Manager
AT&T
06.2010 - 11.2014
- Executed leadership development, management development, interpersonal skills, team development, oral and written communication, product and services training programs
- Collaborated with functional organizations to develop objectives for content of courses
- Ensured that leadership performance courses were linked to the corporation’s leadership dimensions and incorporate relevant corporate messages
- Orchestrated with and managed vendors to ensure quality, consistency, and relevance of vendor course materials, including modifying materials to fit the corporate culture
- Evaluated effectiveness of potential additions to the leadership performance and other curriculum, including conducting pilot sessions and facilitating alternative delivery methods
- Created a wide variety of written and electronic materials, including training courses, training proposals, business letters and memorandums to ensure quality written communication with clients and vendors
- Project managed large design projects and/or project teams including oversight and management of vendors and contractors
- Researched and developed new technologies, development of standard templates, models and job aids for enterprise-wide multimedia training development
- Monitored training program effectiveness and stay updated on training trends.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Delivered new employee onboarding and training sessions via [Software].
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Directed field training to enhance participants' skills.
- Directed training programs and development paths for managers and supervisors.
Education
M.B.A. - Management
University of Phoenix
Atlanta, GAB.A. - Management
St. Mary’s College
Moraga, CAMarketing Graduate Certificate -
Strayer University
Lithonia, GASkills
- Operational Efficiency
- Business Development
- Customer Experience
- Hiring, Training & Development
- Sales Leadership
- Change Management
- Active Listening
- Growth Optimization
- Market Development
- Strong Analytical Skills
- Leadership Development
- Strategic Sourcing
Accomplishments
- Documented and resolved employee retention issues which led to 15.1% reduction in turnover.
- 62% of coaching clients benefit from improved work performance, relationships, and experienced improved work-life balance,
- Achieved 36-45% cost reduction through improved operational efficiencies and work flow processes.
- Improved net promoter scores by analyzing trends, gaining more insights and implementing new processes resulting improved scores from 3.6 to 4.4 out of 5.0.
- Increased customer base in start up business on an average of 69% year over year,
- Developed online training curriculum reducing on boarding time and new hire cost by 18%.
Certification
- Certified Managerial Coach (CMC), Coles College of Business Kennesaw State University
- Certified Professional Coactive Coach (CPCC), Coaches Training Institute (CTI)
- Myers-Briggs Type Instrument (MBTI) Certified Practitioner
Highlights
- Operational Efficiency
- Business Development
- Customer Experience
- Hiring, Training & Development
- Sales Leadership
- Change Management
- Active Listening
- Growth Optimization
- Market Development
- Strong Analytical Skills
- Leadership Development
- Strategic Sourcing
Timeline
Director of Operations
Nuberty Inc.
12.2018 - 11.2024
Sales & Marketing Director
C-Med Solutions
12.2014 - 12.2018
Senior Training Manager
AT&T
06.2010 - 11.2014
Executive Coach
Results-Oriented Coaching
12.2008 - Current
M.B.A. - Management
University of Phoenix
B.A. - Management
St. Mary’s College
Marketing Graduate Certificate -
Strayer University
- Certified Managerial Coach (CMC), Coles College of Business Kennesaw State University
- Certified Professional Coactive Coach (CPCC), Coaches Training Institute (CTI)
- Myers-Briggs Type Instrument (MBTI) Certified Practitioner
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