Tareesa A. Lafayette
Moncks Corner,SC
Summary
Dedicated oriented management/administrative professional well-versed in communication and team building. Knowledgeable in staff management, team building, stellar customer care, medical terminology and scheduling.
Overview
12
12
years of professional experience
Work History
Admin Assistant/Special Need Coordinator (interim)
Medical University Of South Carolina
Charleston, SC
08.2025 - Current
- Facilitated patient scheduling, ensuring efficient appointment management and timely service delivery.
- Streamlined patient intake processes, enhancing workflow and reducing wait times for services.
- Implemented electronic health record updates, improving accuracy of patient information and documentation.
- Provided exceptional customer service, addressing patient inquiries and resolving issues with empathy and professionalism.
- Coordinated communication between medical staff and patients, ensuring clarity in treatment plans and follow-up care.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Facilitated communication between parents, doctors, and specialists to enhance student outcomes.
- Facilitated successful transitions from pediatric to adult dental clinic environments for special needs patients.
- Streamlined referral processes for additional support services, improving access for families.
- Managed caseloads effectively, while SHC coordinator was on leave, ensuring timely updates and reviews of individualized treatment plans.
- Improved communication between school staff, parents, and outside service providers by serving as a liaison.
- Managed approximately 20-30 incoming calls, emails and faxes per day from patients
Asst Manager/Optician in Training
Luxottica
Mount Pleasant, SC
04.2024 - 02.2025
- Oversees daily operations in a vision care facility, ensuring that patients receive quality eye care and customer service.
- My work revolves around managing staff, working with patients and performing administrative duties
- Assist in interviewing/hiring and onboarding all new staff.
- Run daily reports to ensure efficiency.
- Assist with scheduling/payroll
- Training to be an Optician in the Optician Apprenticeship Program.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Performed basic vision testing for new patients.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Managed approximately 18-20 employees
Branch Manager
Heights Finance
North Charleston, SC
06.2022 - 11.2023
- Manage and oversee the growth and development of the branch, including executing marketing plans, building relationships with retailers, and overseeing day-to-day operations.
- Recruit, train, and develop branch team members to achieve sales goals and prepare them for career advancement.
- Manage and provide guidance on new and refinanced loans, ensuring compliance with company policies and regulations.
- Proactively address delinquent accounts by consulting with customers on past-due loan payments.
- Provide an exceptional level of customer service and promptly address customer concerns.
- Made sure the drawers were balanced and ran nightly reporting
- Underwriting for new loans
- Submitting time/payroll
- Licensed to sell insurance products in SC
- Successful completion of district manager training program
- Led training programs for staff, focusing on sales techniques and product knowledge to improve performance.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
Customer Service Associate Expert
T-Mobile
North Charleston, SC
05.2018 - 07.2022
- Assist customers with payments and payment arrangements
- Provide stellar customer service and self-help options for customers
- Implement solutions to customer concerns and inquiries
- Provide explanation of billing, account activity and various T-Mobile products and services
- Trouble shooting accounts and creating trouble tickets
- Practice telephone etiquette, selling abilities, strong communication and listening skills, persuasion, and teamwork.
- Creates out of the box resolutions for customers using problem solving abilities and communications skills
- Collections on past-due accounts
- Strong leadership skills that focus on specific customer base and allows me to deepen those relationships and deliver end-to-end resolutions the customer needs.
- Assisted management in time-keeping for employees
- Top-performer and multiple chuck town legend awards for outstanding performance
- Trained new staff on company policies, procedures, and best practices in customer engagement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Teamleader
Call Experts
Charleston, SC
08.2017 - 05.2018
- Train new hires on new policies and procedures as mandated per policy
- Take supervisor takeover calls as necessary to ensure superior customer service
- Data entry of all pay period end results
- Monitor and coached agents on any attendance, statistical and behavioral issues that may arise.
- Quality assurance for agents that were assigned to me.
- Dispatched emergency/routine messages as necessary to the doctor/attorney or on call listed
- Took emergency and routine consults and delivered them to appropriate on call physicians
- Take messages for doctors/attorneys/government offices as calls permitted
- Actively used medical data base to store all patient information
- Observed and followed all HIPAA regulations as outlined by law
- Set appointments/cancellations for doctor's office
- Coordinated communication between medical staff and patients, ensuring clarity in treatment plans and follow-up care.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Phone Banker
Wells Fargo
Charlotte, NC
02.2016 - 06.2017
- Quickly answer high value customer inquiries in a friendly and courteous manner
- Deliver exceptional service to customers by going out of the way to please them
- Provide first call resolution, while following strict procedures that meet compliance guidelines
- Identify and offer customers the products and services they need and want to succeed financially
- Floor support and assisting other bankers with various inquiries
- Assisting phone bankers in resolving routine and escalated problems through research and utilization of company tools
- Delivered floor support for bankers and new hires out of training
- Up-training for new hires and direct assistance with any questions they may have regarding training materials
- Facilitated customer inquiries regarding account management and banking services
- Processed transactions accurately while ensuring compliance with regulatory standards
- Mentored junior staff on best practices for customer interactions and problem resolution
- Cross-sold credit cards, loans and other bank products.
- Executed wire transfers, stop payments and account transfers.
Cashier/CSR
Stewart Staffing- Energy United and National Wholesale
Lexington, NC
07.2014 - 02.2016
- Provided customer service
- Payments/arrangements
- Service disconnection/service restored
- Inbound sales
- Data entry of orders
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Reduced processing errors by meticulously following transaction procedures.
Skills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Money handling
- Decision-making
- Staff management
- Staff training
- Conflict resolution
- Banking
- Risk mitigation
- Loan documentation
- Performance reviews
- Financial services
- Accounts payable
- Complex Problem-solving
- Data entry
Timeline
Admin Assistant/Special Need Coordinator (interim)
Medical University Of South Carolina
08.2025 - Current
Asst Manager/Optician in Training
Luxottica
04.2024 - 02.2025
Branch Manager
Heights Finance
06.2022 - 11.2023
Customer Service Associate Expert
T-Mobile
05.2018 - 07.2022
Teamleader
Call Experts
08.2017 - 05.2018
Phone Banker
Wells Fargo
02.2016 - 06.2017
Cashier/CSR
Stewart Staffing- Energy United and National Wholesale
07.2014 - 02.2016