Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager

Tarek Afifi

Raleigh,NC

Summary

Dedicated professional with a strong work ethic and keen eye for detail. Adept at developing and maintaining efficient documentation systems, managing calendars, and preparing reports. Possessing solid understanding of project management principles, business processes, and customer service best practices. Committed to achieving goals and delivering high-quality results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support/System Coordinator

The Guarantors
04.2022 - 09.2022
  • Used ticketing systems to manage and process support actions and requests.
  • Generated reports to track performance and analyze trends.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Offered assistance in implementing and developing training programs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Project Finance Specialist/ Project Specialist

Premier Research
01.2020 - 03.2022
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Analyzed project performance data to identify areas of improvement.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Established administrative work procedures to track staff's daily tasks.

Teller

United Community Bank
07.2019 - 01.2020
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Education

Bachelor of Science - Agri-Business Management

North Carolina State University
Raleigh, NC
12-2018

Skills

  • IT support
  • Troubleshooting
  • Problem resolution
  • System administration
  • CompTIA A
  • Ticketing platforms
  • CRM platforms
  • Jira
  • Zendesk
  • Collaboration tools
  • Customer service
  • Issue escalation
  • Communication
  • Process improvement
  • MS office
  • Data analysis
  • Reporting

Certification

CompTIA A+ Certification, 11/01/24

Timeline

IT Support/System Coordinator

The Guarantors
04.2022 - 09.2022

Project Finance Specialist/ Project Specialist

Premier Research
01.2020 - 03.2022

Teller

United Community Bank
07.2019 - 01.2020

Bachelor of Science - Agri-Business Management

North Carolina State University

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Tarek Afifi